The Role
Manage a portfolio of key merchant accounts to drive activation, engagement, GMV growth and payment volumes across UPI/QR/EDC/Soundbox. Cross-sell fintech products, conduct business reviews, resolve merchant issues, monitor performance, reduce churn, track market trends, and meet monthly sales and activation targets.
Summary Generated by Built In
Job Description – Key Account Manager (KAM)
Experience :1–4 Years
About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneerof the mobile QR payments revolution in India, Paytm builds technologies that help smallbusinesses with payments and commerce. Paytm’s mission is to serve half a billion Indians andbring them to the mainstream economy with the help of technology.
About the team: QR – QR is one of Paytm‘s business tools to help merchants grow and manage their businessthrough simplicity and data-driven technology.
Role Overview
We are looking for an energetic and customer-focused Key Account Manager to manage andgrow relationships with key merchants. The ideal candidate will be responsible for drivingmerchant engagement, increasing payment acceptance, growing GMV, and identifyingopportunities to cross-sell payment solutions.
Key Responsibilities * Manage a portfolio of key merchant accounts and build long-term relationships.
* Drive merchant activation, engagement, and business growth.
* Increase GMV and payment volumes across UPI, QR, Soundbox, and EDC.
* Identify opportunities to cross-sell products such as Soundbox, EDC, Merchant Loans,Insurance, and other value-added services.
* Conduct regular business reviews with merchants and recommend growth opportunities
.* Coordinate with internal teams to resolve merchant issues quickly.
* Monitor merchant performance and work to improve retention and reduce churn.
* Track competition and market trends to identify new business opportunities.
* Achieve monthly sales, revenue, and activation targets.
Eligibility
* Graduate in any discipline (MBA is an added advantage).
* 1–4 years of experience in Key Account Management, B2B Sales, FinTech, Banking,Payments, Telecom, or FMCG.
* Strong communication, negotiation, and relationship management skills.
* Ability to analyze merchant performance and identify growth opportunities
* Comfortable working in a target-driven environment. * Proficient in MS Excel and CRM tools.
Preferred Skills
* Experience in merchant acquiring or digital payments.
* Understanding of UPI, QR, POS/EDC, and Soundbox solutions.
* Excellent problem-solving and stakeholder management skills.
Key Performance Indicators (KPIs)
* GMV Growth
* Merchant Activation
* Active Merchant Rate
* Cross-sell Revenue
* Merchant Retention
* Customer Satisfaction
* Target Achievement
Educational Qualification: Candidates with a bachelor's degree are preferred. However, undergraduate(12 pass) candidateswho possess relevant skills and are willing to build a career in field sales are also encouraged toapply. Age has to be 18+ Years
Why join us:
Work with one of India’s leading digital payments ecosystems.
Fast-paced learning environment with strong career growth opportunities.
Performance-driven culture with attractive incentives
Compensation: If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users,21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratizecredit for deserving consumers & merchants – and we are committed to it. India’s largest digitallending story is brewing here. It’s your opportunity to be a part of the story!
Skills Required
- Graduate in any discipline
- 1-4 years experience in Key Account Management, B2B Sales, FinTech, Banking, Payments, Telecom, or FMCG
- Strong communication, negotiation, and relationship management skills
- Ability to analyze merchant performance and identify growth opportunities
- Comfortable working in a target-driven environment
- Proficient in MS Excel and CRM tools
- Experience in merchant acquiring or digital payments
- Understanding of UPI, QR, POS/EDC, and Soundbox solutions
- Excellent problem-solving and stakeholder management skills
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The Company
What We Do
Paytm Payments Services Limited (PPSL) is a wholly owned subsidiary of One97 Communications. It is a technology company that provides digital payment solutions, including payment gateways, and financial tools for businesses in India. Its mission is to drive financial inclusion by empowering online brands, startups, and small merchants to accept digital payments and manage their business operations efficiently through robust, secure, and reliable technology.
