Responsibilities:
- Contribute to and participate in the global Kafka as-a-Service (KaaS) App & Infra Operations function, including a follow-the-sun support model.
- Collaborate closely with platform engineering teams to align on shared goals and serve as a primary liaison between platform users/tenants and the engineering team for queries.
- Execute daily operational tasks including start-of-day checks, continuous monitoring, and regional handovers.
- Provide L1/L2 technical support, incident/problem resolution, and manage releases, ensuring stability, quality, and functionality against service level expectations.
- Implement and carry out internal business continuity (CoB) and resiliency procedures, including performing post-release and infrastructure update health checks.
- Manage critical operational processes such as Change & Release Management and Incident & Problem Management.
- Develop and maintain comprehensive technical support documentation.
- Actively contribute to, and where applicable, lead initiatives focused on improving the stability, efficiency, and effectiveness of the KaaS offering.
- Participate in and, where applicable, provide technical oversight, overseeing technical issue escalation and resolution of major system outages, ensuring clear communication to all interested parties.
- Perform other duties and functions as assigned.
Qualifications:
- 5-8 years of relevant experience
- Proven experience in an Application & Infrastructure Operations role.
- Solid experience working with the Kafka ecosystem (Kafka Brokers, Connect, Zookeeper) in a production environment. Experience with other distributed messaging/computing platforms and a willingness to learn Kafka will also be considered.
- Exposure to the Confluent stack (Confluent ksqlDB, Rest Proxy, Schema Registry, Control Center) is a plus.
- Proficiency in automation tools, specifically Ansible, for managing, installing, and upgrading Kafka services across multiple clusters.
- Demonstrated experience in administering Unix systems and the applications deployed on them.
- Proficiency in using monitoring systems such as Grafana and Splunk for application health checks.
- Track record of proposing and driving operational efficiency and process improvements within support functions.
- Skilled in communicating effectively with relevant stakeholders at all levels.
- Experience with issue tracking/reporting tools and Problem Management tools.
Education:
- Bachelor’s degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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Job Family Group:
Technology------------------------------------------------------
Job Family:
Applications Development------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Primary Location Full Time Salary Range:
$94,300.00 - $141,500.00------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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