Description
Company Description
Edupoint Educational Systems delivers innovative enterprise software solutions for managing K-12 educational data, backed by over 30 years of leadership in student information and instructional management technologies. The company's flagship product, the Synergy® Education Platform, integrates tools for online registration, gradebooks, assessments, special education management, and more—all within a unified platform powered by real-time data for informed decision-making. Serving over 3 million students across the nation, Edupoint focuses on enhancing performance at both district and student levels. By streamlining communication and data management, Edupoint empowers educators to maximize student achievement efficiently and effectively.
Current or former Educators / Teachers highly desired. This role is for our Instructional Applications product unit. This product unit focuses on the part of our system that teachers utilize on a daily basis, such as Gradebook, Analytics, Assessment, LMS, MTSS etc.
Hours: Eight-hour shift M-F within 4:00 AM to 6:00 PM Arizona Time operating hours, multiple shifts available.
Salary: $45,000 + Uncapped Guaranteed Monthly Bonus
Bonus: Eligible for a monthly performance bonus tied to uncapped ticket closures and quality standards.
Why you’ll like this role
You’ll help K–12 school districts succeed by solving real problems in the Synergy® Education Platform—while building technical skills (web apps, databases, troubleshooting) in a supportive team environment.
Role Description
This full-time, on-site role based in Mesa, AZ involves providing expert software support to K-12 education clients using the Synergy® Education Platform. As a K-12 Software Support Specialist, you will resolve customer inquiries, troubleshoot technical issues, and deliver excellent service to maintain system functionality. Daily responsibilities include analyzing support requests, resolving software problems, and ensuring user satisfaction while adhering to company quality standards.
Qualifications
- Experience in Customer Support and Technical Support roles within a software environment
- Strong Analytical Skills and a proactive approach to Troubleshooting software-related challenges
- Proven expertise in Software Support, including the ability to assist users in navigating complex applications
- Excellent verbal and written communication skills with a customer-first mindset
- Ability to work effectively in a fast-paced, on-site environment
- Prior experience in K-12 education systems or educational technology is a plus
- Bachelor's degree in Information Systems, Computer Science, Education, or a related field preferred
BENEFITS:
In addition to paying competitive salaries, we offer a comprehensive, customizable benefits package, including (but not limited to):
Medical Insurance w/Prescription Drug Coverage
Dental Insurance Vision Insurance
Generous Paid Time Off & Holidays
Long Term Disability Insurance Life & Accidental Death & Dismemberment
Paid Maternity & Paternity Leave
Bereavement Leave
Professional Development Opportunities
Onsite Flu Shots for Staff & Immediate Family
Stocked Kitchen w/Healthy Snacks & Drinks
TRP Carpool Program
Employee Assistance Program
Opportunities for Community Involvement
Employer and Employee Contributed Health FSA
Employee Contributed Dependent Care FSA
401K Plan w/Company Matching & Immediate Vesting
Short Term Disability Insurance
Health & Wellness Program
Company Sponsored Fitness Challenge
Pet Insurance
Free Parking
Physical demands / work environment
Primarily office-based work with extended time at a computer and phone/video meetings. Occasional lifting up to 30 lbs. Some travel/overnight trips may be required.
Disclaimer
This description reflects general duties and is not a contract of employment. Responsibilities may change based on business needs.
Edupoint Educational Systems is an Equal Employment Opportunity Employer. Edupoint provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Skills Required
- Experience in Customer Support and Technical Support roles within a software environment
- Strong analytical skills and a proactive approach to troubleshooting software-related challenges
- Proven expertise in software support, including assisting users in navigating complex applications
- Excellent verbal and written communication skills with a customer-first mindset
- Ability to work effectively in a fast-paced, on-site environment
- Prior experience in K-12 education systems or educational technology
- Bachelor's degree in Information Systems, Computer Science, Education, or a related field
What We Do
Edupoint Educational Systems, LLC specializes in developing and delivering world-class enterprise software solutions for K-12 student data management. Through its flagship Synergy Education Platform, the company provides fully integrated tools for student information (SIS), learning management (LMS), and special education management, aimed at optimizing district performance and enhancing personalized learning for millions of students across the United States.
