K-12 Education Customer Success Manager, Thailand (12-Month Contract)

Job Description
Join the team redefining how the world experiences design.
Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!
Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.
Where and how you can work
Our flagship campus is in Sydney, Australia but we engage our Contractors all over the world to help us meet our crazy big goals. As a Contractor at Canva you can work remotely in Bangkok, Thailand, meaning you have ultimate flexibility, however there will be some element of travel. Wherever works for you, works for us. Please note, this is a 12-month contract with full time hours.
What you'd be doing in this role
As an Education Customer Success Manager for Thailand, you will collaborate with the Ministry of Education, OBEC, OPEC and other Thai school systems, IT departments, curriculum leads, and education influencers to ensure widespread adoption of Canva's tools. You will play a critical role in enabling educators to maximize the platform's impact while building relationships that foster sustained usage.
At the moment this role is focussed on:

• Own the district engagement lifecycle - from strategy, prospecting, and onboarding to ongoing adoption and impact measurement.
• Foster relationships with Thai education stakeholders (school system administrators, IT teams, curriculum leaders) to support seamless Canva integration.
• Serve as an ambassador of Canva for Education, guiding teachers and educators in using the platform effectively.
• Provide strategic support to school leaders, helping them leverage Canva for curriculum design, student collaboration, and professional development.
• Analyze adoption metrics and usage trends to identify new engagement strategies and optimize customer experience.
• Champion Canva's brand at education events, conferences, and workshops, advocating for creative learning with digital tools.
• Work cross-functionally with Product, Marketing, and Customer Success teams to enhance Canva's K-12 education offerings.

You're probably a match if

• You understand classroom efficiency solutions and are able to communicate with Instructional Technology Specialists and teachers on how Canva can improve student learning outcomes through design and collaboration.
• You are comfortable driving retention and fostering engagement with software solutions at a school system level.
• You enjoy working alongside your direct team as well as with cross-functional teams.
• You have a deep understanding of how schools roll out new technologies and how system-wide deployments are most effective.
• You create clarity through your communication by making complex things simple. You can confidently present your ideas and tell a compelling story to customers and the broader team.
• You have the ability to move from planning all the way through to implementation and complete projects that deliver high impact.
• You understand social media standard processes and tactics for educating audiences.
• You're eager to learn and develop your skills whilst having fun along the way!

About the team
The K-12 District Engagement Advocates team is at the forefront of Canva's expansion into schools and educational institutions. Our mission is to support teachers, school administrators, and system leaders in leveraging Canva for Education to transform learning.
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Other stuff to know
We make hiring decisions to engage contractors based on your experience, skills and passion. When you signify interest in the Project, please tell us the pronouns you use and any reasonable adjustments you may need during the contractor-accreditation interview process.
Please note that contractor-accreditation meetings are conducted virtually.
We celebrate all types of skills and backgrounds at Canva so even if you don't feel like your skills quite match what's listed above - we still want to hear from you!
Check out lifeatcanva.com for more info.