Justice Courts Navigator

Posting Date

Application Deadline

Pay Range

Job Type

Department

About the Position

Are you a self-motivated problem solver who excels in an independent, high-visibility role?

As a Justice Court Navigator at Southeast Court, you will serve as a vital link between the public and the judicial system. Working in a stand-alone capacity with limited supervision, you will take direct ownership of your daily responsibilities, offering personalized, one-on-one assistance to community members navigating complex legal rules and procedures.

In this hands-on, highly autonomous position, you will work closely with individuals to deliver exceptional customer service, manage critical in-person services, including capturing fingerprints, and exercise strong decision-making skills to resolve intricate inquiries. If you thrive on taking initiative, empowering others, and recommending key process improvements to boost court efficiency, this dynamic role offers an outstanding opportunity to make a meaningful, direct impact in your community.

About Us

The Maricopa County Justice Court, Arizona, is one of the largest, most innovative, and progressive Justice Courts in the nation. There are 26 Justice Courts in Maricopa County, which provide professional judicial services to court users so they can obtain timely and economical justice within their community. We offer competitive salaries, excellent benefits, employee training, professional growth opportunities, and generous tuition reimbursement. We invite you to begin and advance your career with us as we continue on the path to provide exceptional and quality services to the citizens we serve.  

Hear directly from our team in this short video, as staff share their experiences and how we proudly serve the community.

Proud to Offer

• Work with a greater purpose

• Tuition reimbursement

• Exceptional work-life balance, with a consistent schedule Mon-Fri 8 am – 5 pm

• Opportunities for growth and development within Maricopa County

• Low-cost, high-value healthcare for you and your qualifying dependents

• Child care benefits, including access to our on-site center Maricopa County Kids Club, dedicated to serving Maricopa County families

• Paid vacation, sick time, and parental leave

• Extensive wellness program, including an incentive

• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 11.98% monthly contribution rate that includes a 100% employer match on Day 1

• Want to learn more about the County’s Qualifying and Compensation Philosophy? Follow this link to learn more!  Work With Us | Maricopa County, AZ

We Require

• Three years of progressively responsible full-time legal, court, or justice system support-related experience

• High school diploma or GED

• Post-secondary education may substitute for up to two years of the required experience

We Also Value

• Bilingual Spanish-speaking skills

• Experience with iCIS, MS Office, EDMS (Electronic Document Management System), or other computer technology.

• Experience and/or knowledge of the Justice Court System in all case types: Civil, Small Claims, Criminal, Traffic, Protective Orders and Eviction Actions. 

Job Contributions

• Assist self-represented litigants with navigating Court processes by providing specialized assistance regarding various Court rules, policies, procedures, and forms without offering legal advice; Interpret court calendars and coordinate with court management to assist with public wayfinding

• Perform complex case management reviews in a variety of court databases, including iCIS, OnBase, and MVRRS 

• Retrieve, review, and interpret case statuses, filed documents, and document submittal requirements; read and interpret complex minute entries and review exhibits for completeness and consistency with court processes

• Assist the public both remotely and through in-person contact with access to case information, court forms, and various documents. Assist the public with technical platforms to facilitate the court virtual environment to include, but not limited to: AZ Point, Court Connect, and other current and future virtual platforms

• Answer complex questions regarding Court practices, policies, and procedures; listen to litigant concerns and respond to complex inquiries about court forms and case processing information; schedule hearings and administrative conferences

• Assist with coordinating parties on jury trial days; greet visitors and assist with check-in for court proceedings. Refer litigants to outside agencies and other community resources for assistance, and act as a liaison regarding program support

• Coordinate and distribute to MCJC partner agencies information to facilitate access to justice and provide referrals such as language access services, disability accommodations, social service programs, and other options designed to address barriers to court access 

• Develop and maintain records in databases, complex spreadsheets, and logs; monitor and track office supply purchases. Research operational issues and provide reports and recommendations to management by designing and preparing management information reports; evaluate and recommend changes to work methods and procedures that increase efficiencies and provide greater access to justice

Working Conditions

• Indoor office work with heavy public contact during court hours: 8:00 am to 5:00 pm Monday through Friday

• Interruptions, time pressures, high volumes of work, handling multiple or complicated tasks, and unscheduled tasks may be a common occurrence

• Accuracy, decision-making, concentration/vigilance, teamwork, working in close physical proximity with others, and public contact may be frequent occurrences

• Flexibility to provide coverage at alternate court locations as required

Selection Procedure

• Consideration will only be given to candidates who submit online applications

• Candidates will be contacted primarily through email and their Workday online application profile

• Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact [email protected] to initiate the interactive process.

Apply Now!