Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.
We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together.
What this role is all about
As a Junior Voice Engineer, you will play an important role in delivering reliable communication experiences to our customers by resolving technical issues related to voice and networking services. You will work closely with customers, engineering teams, and internal stakeholders to troubleshoot complex problems, improve processes, and contribute to service quality across our global platform. This role is a great opportunity for someone who enjoys hands-on technical problem solving, continuous learning, and working in a fast-paced, collaborative environment.
What you’ll do
Resolve customer inquiries and technical issues in a professional and timely manner while delivering a high-quality customer experience
Troubleshoot voice and networking-related issues, identify root causes, and work toward effective resolutions
Communicate directly with customers through phone, email, and ticketing systems, including proactive follow-up during troubleshooting
Collaborate with internal teams to resolve more complex technical challenges and ensure service continuity
Use AI tools and internal knowledge resources to research solutions, improve troubleshooting efficiency, and validate technical accuracy
Identify opportunities to improve internal processes, documentation, and customer experience workflows
Share product and customer feedback with engineering teams and contribute to knowledge sharing within the team
What makes you a strong fit
2–3 years of experience in a Level 2 Technical Support, Network Support, or Customer Support role
Working knowledge of networking fundamentals including TCP/IP, DNS, DHCP, routing, switching, VPNs, or firewalls
Experience supporting voice technologies such as VoIP, SIP, PBX, PSTN, DID, or related telecommunications services
Strong troubleshooting, analytical, and critical thinking skills with the ability to independently solve technical issues
Comfortable communicating directly with customers and taking ownership of issues through resolution
Quick to learn new technologies and able to adapt in a dynamic, fast-paced environment
Willingness to work during North America business hours
Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
Read more about our hiring process.
#LI-KA1Skills Required
- 2-3 years in Level 2 Technical Support, Network Support, or Customer Support
- Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, routing, switching, VPNs, firewalls)
- Experience supporting voice technologies (VoIP, SIP, PBX, PSTN, DID)
- Strong troubleshooting, analytical, and critical thinking skills
- Comfortable communicating directly with customers and owning issues through resolution
- Quick to learn new technologies and adapt in a fast-paced environment
- Willingness to work during North America business hours
Infobip Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Infobip and has not been reviewed or approved by Infobip.
-
Fair & Transparent Compensation — Pay is positioned as aligned to experience and industry standards, supported by regular compensation reviews and a stated equal-pay approach. Clear salary ranges are presented for certain roles, improving comparability for candidates.
-
Equity Value & Accessibility — Equity participation is positioned as broadly available through an employee share ownership plan with eligibility from day one. Company-wide enrollment signals that ownership is intended to be a standard component of total rewards rather than a niche perk.
-
Leave & Time Off Breadth — Time off is portrayed as relatively robust, including sizable vacation, sick time, holidays, and additional leave tied to life events. Extra paid time such as volunteering and recognition days adds breadth beyond baseline PTO.
Infobip Insights
What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage. Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future. Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
Gallery
