Requirements
• Be the first point of contact for clients
• Handle high volumes of calls, emails, and in-person interactions
• Screen and route inquiries with discretion and accuracy
• Support scheduling, intake, and administrative operations
• Maintain a polished, professional presence at all times
What We’re Looking For
• Fluent English and Spanish with very clear, near-flawless, professional pronunciation
• Strong communication skills and client-facing confidence
• Experience in reception or administrative support roles
• Highly organized, reliable, and process-driven
• Tech-savvy and comfortable with office and virtual tools
• Able to perform under pressure without compromising quality
This Role Is For You If You
• Enjoy high responsibility and high standards
• Can manage volume while staying composed and professional
• Take ownership of your work and results
• Understand that you represent the firm’s image every day
We are seeking candidates who are ready to hit the ground running.
English C1 and above only should apply
Benefits
Skills Required
- Fluent English (C1+) with near-flawless professional pronunciation
- Fluent Spanish
- Experience in reception or administrative support roles
- Strong communication skills and client-facing confidence
- Highly organized, reliable, and process-driven
- Tech-savvy and comfortable with office and virtual tools
- Ability to handle high volumes of calls, emails, and in-person interactions and perform under pressure
- On-site work in Santo Domingo Este, Coral Mall
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What We Do
Black Birch Group is a premier IT concierge and service provider that offers white-glove IT, Governance-Risk-Compliance (GRC), and Business Process Outsourcing (BPO) services. They aim to help MSPs and growing businesses scale by unifying various functions into a single operating model.
