We’re looking for a motivated Junior User Support Engineer to join our IT team (6-month contract)
About the Role
In this role, you’ll gain hands-on experience supporting internal employees while developing your technical and customer service skills. You’ll work closely with experienced IT and engineering team members to troubleshoot issues, learn best practices, and contribute to delivering a great user experience.
What You’ll Do
- Provide friendly and responsive technical support to end users, both onsite and remotely
- Assist with handling IT incidents, service requests, and user inquiries
- Help set up, configure, and support Windows and macOS laptops, mobile devices, and
applications - Learn to manage and prioritize support tickets within defined service levels
- Document issues, solutions, and updates in the service management system
- Collaborate with IT team members to resolve technical issues and escalations
- Contribute to creating and updating support documentation and guides
- Support onboarding and offboarding activities (device setup, account access, etc.)
- Follow IT security policies and best practices
- Provide basic guidance to users and help improve their experience with IT tools
What You Bring
- Currently pursuing (or recently completed) a diploma/degree in Computer Science, Information Technology, or a related field
- Basic familiarity with Windows and/or macOS environments
- Foundational understanding of computer hardware and mobile devices
- Exposure to Microsoft 365 tools (Outlook, Teams, SharePoint, OneDrive)
- Familiarity with collaboration tools like Zoom is an asset
- Interest in learning about Active Directory, Okta, and IT systems
- Strong communication and customer service mindset
- Eagerness to learn, take initiative, and ask questions
- Good organizational and problem-solving skills
- Interest in AI & Emerging Technologies - Curiosity about AI tools and how they can improve productivity; Interest in learning how AI can support IT operations and user support; Openness to experimenting with new tools and automation ideas
Why Join
This is a great opportunity to gain real-world IT experience in a supportive environment. You’ll learn from a collaborative team, build practical skills, and contribute to improving how employees interact with technology across the organization.
For a career where you can drive our business and shape your future, apply now.
Compensation
Our ranges reflect the expected compensation at the time of posting. The final offer may vary and can be higher based on relevant skills, experience, location, and market conditions. Based on the role, the total rewards package may also include benefits, bonus, and other employee offerings.
Use of Artificial Intelligence in Hiring: We use artificial intelligence (“AI”) in our hiring process, including to screen, assess, or select applicants for this position.
Vacancy Status: This job posting is for an existing vacancy.
Skills Required
- Currently pursuing or recently completed a diploma/degree in Computer Science, Information Technology, or related field
- Basic familiarity with Windows and/or macOS environments
- Foundational understanding of computer hardware and mobile devices
- Exposure to Microsoft 365 tools (Outlook, Teams, SharePoint, OneDrive)
- Familiarity with collaboration tools like Zoom
- Interest in learning about Active Directory, Okta, and IT systems
- Strong communication and customer service mindset
- Eagerness to learn, take initiative, and ask questions
- Good organizational and problem-solving skills
- Interest in AI and emerging technologies
What We Do
AutoTrader.ca is the leading advertising partner for Canadian automotive retailers and manufacturers. With over 25.7 million visits a month and more than 6 million total mobile app downloads, our largest automotive marketplaces – AutoTrader.ca and AutoHebdo.net – are the #1 source for all things automotive in Canada. The company offers retailers and manufacturers access to a robust audience of new and used car shoppers, best-in-class advertising services and rich data insights. AutoTrader.ca is proud to be the first to offer a completely integrated digital retail experience for consumers and dealers on a major Canadian automotive marketplace.
