About the company:
We’re a technology-first team building the next generation of AI-powered audio and video creation. Our proprietary text-to-speech models rank among the top on Hugging Face leaderboards, and our research spans voice cloning, audio processing, and video understanding.
At the core of what we build is real-time, low-latency voice technology that delivers expressive, controllable, multilingual speech. We care deeply about production reliability at scale, which means consistent voice quality, fast response times, robust streaming, and tools that are easy to integrate and trust.
About the team:
You’ll be joining a team that works at the intersection of cutting-edge AI and real-world creative workflows, with a shared mission to make professional-grade content creation accessible and genuinely enjoyable.
In this role, you’ll work primarily with the Customer Support team, helping resolve bugs, troubleshoot issues, and continuously improve the customer experience. Support is at the core of how we operate, so you’ll collaborate closely with engineers, product managers, and marketing to share user feedback, identify patterns, and drive meaningful product improvements. Your insights will help shape what we build next and ensure our users’ voices are heard across the entire company.
About the role:
We are seeking a Junior Technical Support Specialist to join our team. As a Junior Technical Support Specialist, you will play a crucial role in providing exceptional customer service and assistance to our current and prospective users. Your primary responsibility will be to respond to customer inquiries, resolve issues, and ensure their overall satisfaction with our products and services.
A successful candidate will possess the ability to both (1) develop a deep understanding of our product and technology and (2) develop a deep empathy for our current and prospective customers.
Typical responsibilities include:
- Respond to customer inquiries and provide prompt, courteous, and accurate support via various channels (e.g., chat, email, Discord, Twitter)
- Assist customers with product setup, troubleshooting, and general inquiries
- Proactively address customer concerns and resolve issues in a timely manner
- Escalate complex or unresolved cases to the appropriate internal teams, including QA, developers, and Product Managers, for thorough investigation and resolution
- Effective communication and collaboration with these key stakeholders are critical to the success of this role, ensuring that customer issues are properly addressed and resolved in timely manner
- Maintain a comprehensive knowledge base of our products, services, and policies
- Continuously improve customer support processes and contribute to Help Center articles
- Utilize Intercom or similar customer support software to manage customer interactions and maintain accurate records
We’re looking for someone with the following skills:
- Some experience (ideally 6 months to 1 year) in a customer support or similar role
- Strong written and verbal communication skills in English, with a customer-focused mindset
- A positive, problem-solving attitude with the ability to learn quickly
- Familiarity with customer support software like Intercom (or willingness to learn)
- Ability to manage tasks efficiently and work well in a fast-paced environment
- Strong attention to detail and organizational skills
- Patience, empathy, and a genuine desire to assist customers
Why Podcastle?
- Startup Environment: Experience the energy and agility of a fast-growing startup where your contributions directly shape product direction and company success
- Cutting-Edge AI Technologies: Work with the latest AI agents, LLMs at the forefront of audio and video AI innovation
- Professional Development: opportunities to grow your skills in AI and distributed systems
- Flat Company Structure: promoting direct collaboration and rapid decision-making
- Health Insurance: coverage with comprehensive benefits
- GYM Membership: benefits to support your well-being
- Pioneering Mindset: with innovative people around you pushing the boundaries of what's possible
At Podcastle, we believe artificial intelligence has the potential to help people solve immense creative challenges, and we want the upside of AI-powered content creation to be widely shared. Join us in shaping the future of audio and video technology.
Top Skills
What We Do
Podcastle is an AI-powered, collaborative audio content creation platform that helps professional and amateur creators make, edit and distribute production-quality audio in seconds. The company’s mission is to democratize access to broadcast storytelling through easy-to-use tools that are professional yet fun.
