About Us
Imagine Live, part of the Digitain Group, specializes in live gaming and streaming worldwide. With a fresh take on live dealer games and premium game show-style content, we deliver top-tier entertainment in a professional, dynamic environment. We are committed to growth, development, and excellence in the gaming industry.
Description:
The Quality Control Specialist is responsible for ensuring the evaluation of the quality of live games broadcast on Imagin Live. The role involves monitoring and assessing the quality of on-air services, interactions with customers, and the overall performance of the games. The position includes identifying issues, reporting errors, ensuring compliance with industry regulations, and supporting continuous improvement processes.
Shifts:
- 1st day: 08:00-16:00
- 2nd day: 16:00-00:00
- 3rd day: 00:00-08:00
After these 3 working days, employees have 2 days off and return to work with the same shifts.
Responsibilities:
- Monitor live games in real-time or through archived videos to ensure adherence to rules and procedures
- Evaluate the performance of game presenters and shufflers based on established key performance indicators
- Clearly and thoroughly document any procedural, regulatory, compliance violations and technical issues or discrepancies
- Monitor the appearance of game presenters and shufflers for compliance with existing procedures
- Monitor the interaction of game presenters with customers to ensure it meets company standards
- Monitor the quality of shufflers' work and the proper execution of shuffle related processes and procedures
- Monitor the quality of live game broadcasts — audio and video — to ensure that the game runs without technical interruptions
- Ensure that the images of broadcasted games meet accepted standards
- Conduct regular checks on gaming systems and provide feedback with improvement suggestions
- Clearly report errors, technical issues, and any operational concerns
- Collaborate with the shift management department to ensure timely resolution of issues
- Maintain files and reports on gaming quality standards
- Ensure that live gaming operations comply with local and international gaming regulations
- Suggest and provide feedback on opportunities to improve the quality of games and services
- Carry out other functions as assigned by the direct supervisor or as required by the position
Qualifications:
- Previous online casino experience
- Online game proficiency
- Excellent verbal and written communication skills in English
- Strong negotiation skills
- Diligence and initiative
- Ability to prioritize tasks effectively
- Skills in database management
Top Skills
What We Do
Digitain is an industry-leading iGaming software provider with cutting-edge solutions, catering to the online, mobile, and land-based sectors. With a proven track record of excellence, we offer our partners a world-class Sportsbook, the most reputable, trustworthy and feature-rich iGaming Platform, a comprehensive payment gateway - Paydrom, Virtual Sports, and more. Whether our partners prefer a Turnkey solution or seamless API integration, our comprehensive offerings empower them to deliver exceptional experiences to their customers.
At Digitain, we prioritize innovation, superior technology, and agile development methodologies. We are committed to delivering creative, cost-effective, and customized solutions that precisely meet the unique needs of our partners.
Our industry recognition includes prestigious awards from International Gaming Awards, SiGMA Awards, SBC Awards, EGR B2B Awards, and much more.
Digitain (MT) Limited, is a company registered in Malta with registration number C 87254 and having its registered address at Dragonara Business Centre, 5th floor, Dragonara Road, SAINT JULIANS, STJ3141 Malta.
Digitain (MT) Limited is licensed and regulated by the Malta Gaming Authority under a Critical gaming supply license MGA/B2B/592/2018 Issued on the 29th of January 2020.
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