For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.
Position Description:
The Junior Technical Support Analyst is responsible for providing Level 1 and Level 2 technical support to PAR’s customers, ensuring hardware and software issues are diagnosed, resolved, or escalated quickly and effectively. This is a service-critical role that safeguards customer uptime and satisfaction across the installed base.
The Junior Technical Support Analyst operates as the frontline technical contact for PAR`s customers, providing remote diagnostics, coordinating field service dispatch, and supporting new system installations, staging, and commissioning. Working closely with the Operations & Service Manager, and third-party field service agents, the Technical Support Analyst ensures customer issues are resolved efficiently and that new and repaired equipment is deployed accurately and on time.
What we are looking for:
• Demonstrated experience providing Level 1 and Level 2 telephone and remote diagnostic support to customers.
• Strong problem-solving and critical-thinking skills, with the ability to troubleshoot hardware and software issues remotely.
• Excellent communication and collaboration skills, with the ability to liaise directly and professionally with customers.
• Experience coordinating and dispatching field service call-outs with third-party service agents.
• Familiarity with data entry and case management in CRM systems, including case details, serial numbers, and purchase requisition (PR) creation.
• Experience with remote installations, staging, imaging, and commissioning of new equipment.
• Practical experience unpacking, setting up, packing, and shipping point-of-sale registers and related equipment.
• Ability to support the handling and shipping of repaired equipment in a timely and accurate manner.
Unleash your potential. What you will be doing and owning:
• Determining when a customer issue can be resolved remotely versus when it requires a field service dispatch.
• Deciding when to engage a third-party field service agent, and which tasks to assign to them.
• Prioritizing incoming support cases based on severity, complexity, and customer impact.
• Assessing whether equipment requires repair, replacement, or return shipment.
• Determining the staging, imaging, and configuration requirements for new installs prior to dispatch.
• Qualifying whether a customer request falls within standard support scope or requires escalation to Sales or Product.
• Recommending process, tooling, or documentation improvements to the Operations & Service Manager.
• From time to time, the Technical Support Analyst may be required to provide support to other departments as business needs require.
Interview Process:
Interview #1: Video Screen with Talent Acquisition Team
Interview #2: Video interview with the Hiring Manager (via MS Teams)
Interview #3: Video interview with the Head of the department.
PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact [email protected]. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.
Skills Required
- Demonstrated experience providing Level 1 and Level 2 telephone and remote diagnostic support to customers
- Strong problem-solving and critical-thinking skills
- Ability to troubleshoot hardware and software issues remotely
- Excellent communication and collaboration skills
- Ability to liaise directly and professionally with customers
- Experience coordinating and dispatching field service call-outs with third-party service agents
- Familiarity with data entry and case management in CRM systems
- Ability to manage case details, serial numbers, and purchase requisition creation
- Experience with remote installations, staging, imaging, and commissioning of new equipment
- Practical experience unpacking, setting up, packing, and shipping point-of-sale registers and related equipment
- Ability to handle and ship repaired equipment accurately and promptly
PAR Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PAR Technology and has not been reviewed or approved by PAR Technology.
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Leave & Time Off Breadth — Policies highlight unlimited PTO for many roles, paid holidays and sick time, and generous parental and family leave. Time-off flexibility is emphasized alongside hybrid/remote options.
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Retirement Support — Offerings include a 401(k) with company matching and access to retirement-oriented savings programs. Financial benefits are presented as part of a comprehensive total rewards package.
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Wellbeing & Lifestyle Benefits — The benefits suite includes medical, dental, and vision coverage, mental health support through an EAP, wellness days, and fitness/wellness reimbursements. Additional perks such as stipends, snacks, and flexible work arrangements support day-to-day wellbeing.
PAR Technology Insights
What We Do
PAR is a leading global provider of software, systems, and service solutions to the restaurant and retail industries. Today, with 50+ years of experience and point of sale systems in nearly 100,000 restaurants and more than 110 countries, PAR is redefining the point of sale through cloud software and bringing technological innovation to all corners of the enterprise. PAR Technology Corporation's stock is traded on the New York Stock Exchange under the symbol PAR. For more information, visit www.partech.com. PAR Technology was founded in 1968 and its current CEO is Savneet Singh. Since its inception 55 years ago, PAR Technology has grown to 1500 employees.
Why Work With Us
At PAR, we believe we’ll win or lose through the culture we build. Our culture is built on 4 values: Speed, Ownership, Focus and Winning Together. For PAR to win, we need our customers, our employees, our suppliers, our shareholders, and our community to succeed. We believe by committing to these values in all our endeavors.
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