Junior Systems Analyst

Purpose:

Based in Bermuda and part of a global Infrastructure & Security team, this role delivers first- and second-line IT support to onsite and remote users. You’ll gain hands-on experience across infrastructure, service delivery, and security while helping maintain a secure, reliable technology environment.

Key Accountabilities

• Provide support for hardware, software, and mobile devices across regions
• Configure and maintain laptops and peripherals
• Troubleshoot issues and ensure a positive user experience
• Manage user onboarding/offboarding and access controls

• Handle incidents, service requests, and changes
• Support Office 365, Active Directory, and Windows 11 environments
• Maintain asset records and support device lifecycle management

• Assist with endpoint security, patching, and policy compliance

• Identify and improve recurring issues through automation or documentation
• Maintain knowledge base and process documentation
• Support IT projects, reporting, and service performance tracking

Experience & Qualifications

• Bachelor’s degree in computer science or related field, with 1–3 years of IT experience (or equivalent combination).
• Experience with Windows 11, Office 365, and Active Directory
• Familiarity with ITSM tools (e.g., ServiceNow, Jira)
• Strong troubleshooting, communication, and customer service skills
• Ability to manage workload independently and follow structured processes

Preferred Knowledge / Exposure

• Endpoint Management: MS Intune, Citrix VDI, and EDR tools (e.g., Microsoft Defender).
• Infrastructure & Identity: MS Entra ID (formerly Azure AD), SharePoint Admin, and IAM.
• Security & Automation: Secure configurations, cybersecurity principles, and PowerShell scripting.

Other Requirements

• Flexibility for occasional out-of-hours support
• Interest in relevant certifications (e.g., Microsoft, Security+, ITIL etc.)