Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive.
Due to growth, we are currently seeking to add a Junior Systems Administrator to our exceptional team. The Junior Systems Administrator is responsible for taking the first level tickets once escalated to the team. In this role it is vital in ensuring the IT infrastructure runs smoothly while building a foundation for more advanced responsibilities in the future.
Responsibilities- Diagnose and resolve hardware, software, and network issues
- Support operating systems such as Windows, Linux, and macOS
- Manage user accounts using tools like Active Directory
- Assist with software installation, configuration, and troubleshooting
- Provide basic networking support (IP configuration, DNS, VPN)
- Configure, install, and support desktops, laptops, printers, and peripherals
- Coordinate with third-party vendors and IT teams for repairs, updates, and troubleshooting
- Provide timely, professional support to end users
- Communicate clearly and explain technical issues to non-technical users
- Maintain accurate documentation and time entries
- Build strong relationships with clients and ensure high satisfaction
- Handle user concerns calmly and professionally, including de-escalation
- Other duties as assigned.
Requirements
- An associate or bachelor’s degree in computer science, information technology, or a related field.
- 2+ years of experience working in an MSP, internal IT environment, or a similar technical support setting.
- Preferred certifications: CompTIA A+, CompTIA Network+, Server+, CySA+, MS-900, AZ-900, ISC2 Certified in Cybersecurity
- Strong communication skills are essential for success in this role.
- Ability to manage multiple tasks and collaborate effectively within a fast-paced, client-focused team.
- Ability to travel to client sites as needed
- Enthusiastic about taking on challenges in a growing company with a diverse client base.
- Self-driven and capable of working independently with minimal supervision.
- Excellent organizational skills and strong attention to detail.
Benefits
Investing in Our Team is Key to Our Success!
Financial Benefits: We offer a comprehensive benefits package designed to support our employees’ financial well-being, health, growth, and overall quality of life. Financial benefits include a 401(k) plan with employer contributions, performance-based incentive opportunities, and employee discount and savings offerings.
Time Away from Work: Employees enjoy paid time off (PTO), paid holidays, paid parental leave, and a work-from-home (WFH) bank to support flexibility and a healthy work-life balance.
Health and Wellness: Our health and wellness benefits include comprehensive medical, dental, and vision coverage, employer-paid life insurance, short- and long-term disability insurance, Flexible Spending Accounts (FSA), and well-being resources and support programs.
Growth & Development: We support employees' professional growth through structured career progression plans and certification incentives that reward employees with direct dollar-amount pay increases for earning approved industry certifications.
That's Not All: Additional perks include employer-paid dry-cleaning services, Friday team lunches, corporate concierge services, a dog-friendly office, team-building events, company-sponsored activities, and more!
Our Commitment to Inclusion:
Charles IT is committed to fostering an inclusive and respectful workplace where everyone can thrive. We are proud to provide equal employment opportunities to all team members and applicants without regard to any protected characteristics. We believe diverse perspectives strengthen our team, enhance innovation, and help us better serve our clients.
The information contained in this job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Additional responsibilities may be assigned as business needs to evolve.
Careers - Charles IT
Skills Required
- Associate or bachelor's degree in computer science, information technology, or a related field
- 2+ years of experience in an MSP, internal IT environment, or similar technical support setting
- Strong communication skills
- Ability to manage multiple tasks and collaborate effectively in a fast-paced, client-focused team
- Ability to travel to client sites as needed
- Self-driven and able to work independently with minimal supervision
- Excellent organizational skills and attention to detail
- CompTIA A+ certification
- CompTIA Network+ certification
- CompTIA Server+ certification
- CompTIA CySA+ certification
- Microsoft MS-900 certification
- Microsoft AZ-900 certification
- ISC2 Certified in Cybersecurity certification
Charles IT Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Charles IT and has not been reviewed or approved by Charles IT.
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Retirement Support — An automatic 3% 401(k) contribution is offered alongside standard retirement coverage. This consistent employer contribution stands out for a company of this size.
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Equity Value & Accessibility — An employee stock ownership plan is available to provide ownership opportunities. This adds long-term value potential alongside traditional benefits.
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Career-Linked Recognition & Rewards — Training and certification incentives are tied to raises, title changes, and bonuses. Dedicated paid training time and covered exam costs reinforce a clear link between skill growth and rewards.
Charles IT Insights
What We Do
Charles IT is the Connecticut Compliance Expert, your friendly IT team focused on helping companies in highly regulated industries make their high-stakes technology work for them. Here, IT is Personal: We know that disaster recovery, cloud services, and complex compliance from HIPAA to CMCC and DFARS are only half the work. The other half is about helping people – building real relationships that deliver real results and create raving fans. Call us day or night, snow storm or hurricane: a human will answer the phone (we promise), and we will show up, on point, with a smile and a solution.
