Junior Systems Administrator (Contract) - Costa Rica

Location: Costa Rica, Remote
 

SweetRush has an exciting opportunity for a talented professional to join our IT team!

Who We Are
At SweetRush, we believe that when you put people at the center of business, magic happens. As a global leader in learning and development, we blend high-end storytelling, emerging tech like AI and VR, and deep psychological insights to help organizations—from iconic global brands to essential nonprofits—flourish. We are a remote-first, tight-knit community built on a foundation of radical empathy and creative excellence. Our work isn’t just about the awards we win with incredible partners such as Hilton, Google, Bridgestone, Adidas, SHRM, and numerous others; it’s about balancing profit with a genuine desire to spread good in the world. If you are a caring innovator who believes work should be life-centered and impactful, then this is where you come in…

The Systems Administrator/Desktop Support role is responsible for managing and supporting the organization’s IT infrastructure, including servers, networks, and end-user devices. This position combines systems administration with desktop support to ensure optimal performance and user satisfaction.

• Install, configure, and maintain servers, workstations, and network devices.
• Support the PM/PdM team by creating SourceFile Packages.
• Support the PM/PdM team by creating SVN folders in the source control system.
• Security patch servers/software twice daily through automation scripts or manually where scripting is not possible.
• Provide technical support to end-users, troubleshooting hardware and software issues.
• Monitor system performance and implement necessary upgrades and patches.
• Manage user accounts, permissions, and access controls.
• Ensure data backup and recovery processes are in place and functioning.
• Document IT processes and maintain an inventory of IT assets.

• Setting up, configuring, and maintaining end-user workstations and peripherals
• Basic server maintenance tasks under senior admin guidance (reboots, service checks, disk/log cleanup)
• Familiarity with Windows Server and/or Linux fundamentals
• Basic networking concepts: TCP/IP, DNS, DHCP, VPN

• Creating and organizing SVN repository folders following established structure/conventions
• Assembling SourceFile Packages per documented procedures
• Basic understanding of version control concepts (commits, branches, permissions)

• Applying routine security patches using existing automation scripts/tools
• Manually installing patches on systems where scripting isn't available, following documented steps
• Basic scripting familiarity (PowerShell and/or Bash) — able to run and modify existing scripts
• Following change-management or patch-schedule procedures

• Creating, modifying, and disabling user accounts in Active Directory
• Assigning permissions/group memberships based on established access policies
• Basic understanding of least-privilege and role-based access concepts

• Checking system/backup job status using existing monitoring tools
• Escalating performance issues or failed backups to senior staff
• Basic understanding of backup schedules and restore procedures

• Diagnosing and resolving common hardware issues (desktops, laptops, printers, peripherals)
• Troubleshooting common Windows/macOS software issues
• Working within a ticketing/helpdesk system (e.g., ServiceNow, Jira Service Desk, Zendesk)
• Clear, patient communication with non-technical end users

• Following and updating existing IT process documentation/runbooks
• Keeping IT asset inventory records current  

 Bonus Skills [Skills that are not required but would be a nice to have]

• CompTIA A+ / Network+
• Exposure to Active Directory / Group Policy in a lab or prior role
• Basic PowerShell or Bash scripting experience

SweetRush Is an Equal Opportunity Employer

We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief; national, social, or ethnic origin; sex (including pregnancy); age; physical, mental, or sensory disability; HIV status; sexual orientation, gender identity, and/or expression; marital, civil union, or domestic partnership status; past or present military service; family medical history or genetic information; family or parental status; or any other status protected by the laws or regulations in the locations where we operate. SweetRush will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Team chemistry is everything to us, so our ultimate goal is to find the right fit. If the above describes your interests and experience, and you believe this will be a dream job, please submit your resume. We are excited to hear from you!

Please note: We're all about remote work and have collaborators based all around the world; however, SweetRush is a US-based company, and English is our primary language. If you'd like to be considered for this opportunity, please submit your resume in English.

SweetRush believes in transparency and fairness. And for that reason, all of our active searches are available on the SweetRush “Join Us” page at https://www.sweetrush.com/join-us/.  You can also find our openings posted on our LinkedIn company page under the “Jobs” tab at https://www.linkedin.com/company/sweetrush/jobs/. 

Unfortunately, cybercriminals take advantage of good people. Please know that SweetRush would never ask for your personal information, such as SSN, banking information, credit cards, etc., during the application or interview process. Always be mindful to protect your personal and financial information, and use careful judgment when providing information to talent acquisition professionals.