Junior Support Engineer

Your new adventure:

Serve as a technical point of contact for customer and internal support requests, diagnosing and resolving issues
Communicate clearly and proactively with customers and internal stakeholders throughout the lifecycle of an issue
Troubleshoot problems by reproducing errors, analyzing logs, and identifying potential root causes
Collaborate with senior team members and escalate more complex issues when needed
Route and coordinate issues across teams such as Product, Engineering, and Operations
Maintain accurate documentation in the ticketing system and contribute to the knowledge base
Support internal teams with data updates and simple reports when required
Participate in on-call rotation and gradually take more ownership over time

What we’re looking for:

Basic to intermediate SQL skills and willingness to learn how to use data for troubleshooting
Some experience in technical support, customer service, or a similar role
Strong communication skills in English and a customer-oriented mindset
Interest in troubleshooting and problem-solving, with a desire to learn how to identify root causes
Ability to manage multiple tasks and prioritize with guidance from senior team members
Proactive attitude and willingness to learn, adapt, and take ownership over time
Comfortable collaborating with different teams and learning how to navigate internal systems
Openness to feedback and new ways of working

Why Pipedrive?

People-first culture - Be part of a team that values authenticity, champions collaboration, and supports each other—no egos, just teamwork. Work alongside top talent from around the world in an inclusive space where different perspectives fuel our best ideas. Everyone is welcome
Unlock potential – Push boundaries, take ownership, and experiment with the latest technologies as we enhance our AI First Vision. We empower bold ideas that drive real change
We’ve got you – Your well-being matters. Enjoy flexible hours, wellness perks, and SWAG. Think performance-based bonuses, 28 paid leave days, well-being days, compassionate leave, and even pawternal leave—because we take care of ourselves and our people
Grow with us – Whether through mentorship, coaching, or internal mobility, we invest in helping you unlock your potential. Open, honest feedback and clear communication are at our core. We grow together through trust and accountability
Packed with purpose – Help 100,000+ small and medium-sized businesses grow and succeed while doing meaningful, customer-driven work
 
Diversity & Inclusion: Pipedrive is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications regardless of race, color, religion, age, gender, sexual orientation, gender identity or expression, national origin, disability, veteran status, marital or family status, or any other characteristic protected by applicable law.
 
Eligibility: Please note that for this position, we are only able to consider candidates who already possess the legal right to work in Portugal without the need for visa sponsorship or relocation assistance.
 
Background Checks: Where permitted by local law and necessitated by the scope of the role (e.g., access to sensitive data), Pipedrive may conduct a pre-employment background check. This will be handled in strict accordance with our Candidates Privacy Notice.
 
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