From our hubs in Ukraine, Georgia, the UK, and the Philippines, we blend real-world experience, a battle-tested Tech Radar, all within an open-door culture.
VeliPayments
We invite Junior Support Engineer to join the VeliPayments team within the Turnkey.
Payments is our all-in-one gateway built for speed, simplicity, and security. Battle-tested on real gaming floors, it brings multiple methods into one flow — no friction, just fast & trusted transactions that keep the game moving.
If you’re ready to tackle the fast-paced world of digital payments and engineer systems that keep the game going, this is where your impact becomes real.
In this role, you will:- Undertake detailed troubleshooting and investigations to identify root causes/fixes for complex technical issues
- Take ownership of and resolve customers’ product issues via chats, ticketing systems, email, etc
- Work with the engineering team to understand SDLC principles
- Contribute to the evaluation of the product releases
- Contribute articles to the knowledge base to promote self-help
- Maintain solid customer relationships by handling their questions and concerns with speed and professionalism
- Establish priorities and communicate rationale and timeframe clearly to customers
- Overcome constraints to meet established deadlines.
- 1+ years of experience in Level 2 or Level 3 support in Product companies
- Experience in “Payment Domain”
- Proficiency in log analysis
- Knowledge of Web API principles/JSON/Dev tools
- Skills in Jira/Confluence/Ticketing systems
- Basic network and systems knowledge
- Proficiency in written English
We offer:
- Level up daily. Real mentorship, a clear career path, and support to lead your product.
- Battle-tested tech stack. Work with what we bet on: microservices, serverless, SRE strength.
- Health comes first. Insurance and 10 days' sick leave — because your health is a priority.
- Work your way. Remote, hybrid, Kyiv office — find your rhythm.
- Time off that matters. 20 days paid vacation, public holidays — to recharge your way.
- Build your brand. Share your story, grow your voice — inside and out.
- Culture with a pulse. Team offsites, community events, and the energy of people who care.
Top Skills
What We Do
VeliTech is a company providing a whole comprehensive ecosystem of products for iGaming businesses. Starting with platforms for creating game products for any taste and extending to marketing automation systems to maximise customer retention, VeliTech covers it all.
This is why we call ourselves a game-changing iGaming company!
