Banyan Software is the best permanent home for software businesses that serve specialized industries, their employees, and their customers. We are on a mission to acquire, build, and grow great companies worldwide, helping them modernize through shared AI expertise and operational discipline. The Banyan Software Foundation, endowed with $100 million in Banyan stock, leverages technology to build a greener and more equitable world. Banyan is Great Place to Work Certified, a five-time Inc. 5000 honoree, and a top 10 company on the Deloitte Technology Fast 500. Founded in 2016 and headquartered in Atlanta, Banyan operates more than 100 portfolio companies across North America, the UK, EU, and APAC.
THE ORGANIZATION
Hancock Software, Inc. is a leading technology company specializing in cloud-based solutions for energy efficiency and sustainability programs. Founded in 1999 and headquartered near Atlanta, GA , we provide innovative software platforms that help utilities, government agencies, and non-profit organizations streamline energy conservation efforts. Our comprehensive suite of digital tools enables efficient management of weatherization assistance, home energy services, and retrofit incentive programs across 20 states. With a proven track record of processing over 350,000 projects and managing more than $1.2 billion in energy assistance funding, we are committed to driving meaningful environmental impact through cutting-edge technology and data-driven solutions. Our dynamic team of 20 technology professionals, data scientists, and energy efficiency experts works collaboratively to develop advanced mobile and cloud platforms that transform how organizations approach energy efficiency program administration.
THE POSITION
Hancock Software is seeking a Solutions Engineer to join our Implementation team and serve as a primary technical resource throughout the client lifecycle. In this hands-on role, you will guide customers through preparation, planning, configuration, validation, and deployment of the Hancock Cloud energy efficiency software platform. You will collaborate closely with Technical Support, Product Management, Engineering, and the Executive team to deliver exceptional outcomes for clients across the country. Another key aspect of this role is client and software support; you will provide service-level application support to assist our support team in the diagnosis and debugging of software and configuration-related issues. Experience in energy efficiency retrofits or utility efficiency programs is a plus.
SPECIFIC RESPONSIBILITIES
• Act as the primary implementation resource during the onboarding and go-live phases of the client lifecycle.
• Actively support and diagnose technical issues in conjunction with support and customer success resources.
• Clearly define, identify, and document customer business and technical requirements and objectives.
• Create user documentation, training materials, and operating procedures.
• Participate in project calls with customers, serving as a subject matter expert on company solutions.
• Coordinate and track tasks assigned to both internal and external project team members.
• Execute project tasks including scripting, data imports, configuration, testing, and knowledge transfer.
• Translate business requirements into technical specifications for report development or product enhancements.
• Build strong customer relationships to facilitate requirements gathering and solution validation.
• Contribute to the development of implementation guidelines and process improvement initiatives.
• Work across time zones with nationwide clients and with global team members across the US, India, and China.
QUALIFICATIONS AND EXPERIENCE
• Demonstrated ability to lead and deliver software implementation projects from pre-sales through final delivery, preferably in this or a related industry.
• Demonstrated technical and client support experience, specifically with cloud-hosted and client-installed applications.
• 2–5 years of HTML/JavaScript and web development experience, including hands-on implementation or support work at a software company.
• Ability to accurately track multiple detail-intensive, interdependent tasks with timely completion.
• Self-motivated with a proven ability to work productively in a virtual team environment.
• Strong commitment to building successful client relationships and ensuring customer satisfaction.
• Proficiency in some of the following: MS SQL, Postman, Embarcadero RAD Studio, Delphi, Pascal, RESTful API development, and business intelligence tools, is a plus.
• Agentic coding experience, primarily using Claude Code or an equivalent agentic coding platform, is a plus.
• General knowledge of database structures and familiarity with data migration tools and processes is a plus.
• Familiarity with Azure DevOps or equivalent ticket management systems, is a plus.
• Experience in the energy efficiency retrofit or construction industry, especially utility demand-side management, is a plus.
• Salesforce API integration experience is a plus.
• Azure DevOps pipeline and CI/CD experience are a plus.
TECHNOLOGY
Core Stack: HTML/JavaScript, RESTful API, also interaction with .NET Framework, C# and MSSQL
Tools: Visual Studio Code/Enterprise, Claude Code, Azure DevOps Git, Azure DevOps Ticket Management, Microsoft SQL Server, Zendesk
EDUCATION
An undergraduate degree in Computer Science, Engineering, or a related field is preferred,
though equivalent hands-on experience in software implementation will be considered.
Compensation: $65,000 - $80,0000 based on experience
Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Beware of Recruitment Scams
We have been made aware of individuals fraudulently posing as members of our Talent Acquisition team and extending fake job offers. These scams may involve requests for personal information or payment for equipment.
Protect yourself by following these steps:
- Verify that all communications from our recruiting team come from an @banyansoftware.com email address.
- Remember, employers will never request payment or banking information during the hiring process.
- If you receive a suspicious message, do not respond — instead, forward it to [email protected] and/or report it to the platform where you received it.
Your safety and security are important to us. Thank you for staying vigilant.
Skills Required
- Experience leading and delivering software implementation projects from pre-sales through final delivery
- Technical and client support experience with cloud-hosted and client-installed applications
- HTML and JavaScript web development experience (2-5 years)
- Familiarity with RESTful API development and integrating with APIs
- Experience working with MSSQL / Microsoft SQL Server
- Ability to track multiple detail-intensive, interdependent tasks and meet deadlines
- Self-motivated and able to work productively in a virtual team environment
- Undergraduate degree in Computer Science, Engineering, or related field (or equivalent hands-on experience)
- Proficiency with tools such as Postman, Embarcadero RAD Studio, Delphi, Pascal, or business intelligence tools
- Agentic coding experience using Claude Code or equivalent platforms
- General knowledge of database structures and familiarity with data migration tools and processes
- Familiarity with Azure DevOps (ticket management) and Azure DevOps pipeline / CI/CD
- Experience in energy efficiency retrofit, utility demand-side management, or construction industry
- Salesforce API integration experience
- Experience using Visual Studio Code/Enterprise, Zendesk, and Git
Banyan Software Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Banyan Software and has not been reviewed or approved by Banyan Software.
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Healthcare Strength — Health coverage includes comprehensive medical, dental, and vision, with indications of an established U.S. carrier relationship. This points to mainstream plan depth and reliable access to core care.
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Parental & Family Support — Paid parental leave is explicitly provided for new parents. This offers dedicated time and support during family transitions.
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Wellbeing & Lifestyle Benefits — Programs include a Learning & Development fund, two annual volunteer days, and an employee relief program for unexpected hardships. These elements extend support beyond base pay into growth, community, and resilience.
Banyan Software Insights
What We Do
Banyan Software provides the best permanent home for successful enterprise software businesses, their employees, and customers to preserve the legacy of founders, while helping grow the business into the future. We are on a mission to acquire, build and grow great software businesses that have dominant positions in niche markets all over the world. Today Banyan has over 750 employees throughout the US, Canada, UK, Europe, Australia and New Zealand. Founded in 2016 with permanent capital to preserve the legacy of founders, Banyan focuses on a buy, hold and grow for life strategy. For more information on Banyan Software, Inc. visit: http://www.banyansoftware.com What We Look For: - Great enterprise software businesses that have dominant positions in niche markets - We work with owners who are thinking about an exit today or further down the road - We are flexible and can be creative when we find a business that is a good fit - The businesses in the Banyan family all share a similar profile: - Annual revenues in excess of $2M-$30M - A high percentage of recurring revenue - Positive operating margins and cash flow - High customer retention and satisfaction - Happy and committed employees
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