A day in your role:
- Support customers remotely by diagnosing issues and delivering effective solutions within agreed service levels.
- Build technical knowledge of our software and related technologies, using testing environments to replicate and resolve issues.
- Work closely with customers, developing an understanding of their systems and becoming a trusted technical contact.
- Participate in customer meetings, preparing reports and documentation to ensure excellent service delivery.
- Contribute to team performance, meeting support targets and collaborating with colleagues to continuously improve.
- Get involved in projects and initiatives, working with internal teams to enhance customer experience and product quality.
What we're looking for:
- You don’t need years of experience – just a strong foundation and the right mindset:
- A degree in Computer Science, Engineering, or a related field — or equivalent hands-on experience.
- Basic knowledge of Microsoft operating systems.
- Awareness of databases such as MySQL or SQL Server.
- Strong problem-solving skills and ability to work independently.
- A proactive attitude and eagerness to learn and develop.
- Clear and confident communication skills
Why join us?
- Hybrid working to help you balance work and life.
- Extensive learning resources to build your technical skills and career.
- A fun, open plan office environment where collaboration and ideas are encouraged.
- Employee Assistance Programme (EAP) for confidential support.
- Regular social events to connect with your team.
Top Skills
What We Do
We’re formed by a team of creators, passionate about code, agile methodology and focused on sharing knowledge to generate value for our customers through digital solutions.
Discovering innovative paths in complex and strategic projects, we guarantee the quality of delivery in scale through continuous tests automation, which creates the necessary confidence for creating long-standing relationships among employees, customers and partners.
For over 20 years, we have contributed to the success of the largest telecommunications companies in Brazil with digital solutions for billing and subscribers management. And through our experience and knowledge, we expanded our offerings with a portfolio of digital solutions, consultancies and software development teams for the most varied market segments, such as manufacturing, finance, education, retail, health and utilities.
The United States unit was founded in 2017, in Chicago, allowing us to deliver the same quality, expertise and specific IT solutions to American companies.
The company belongs to the Objective Group, which includes E-TRUST, specialized in information security and Identity Management, CodeIT, which develops systems for insurance and social security and ELEFLOW with BI solutions and Big Data Analytics.
If you like challenges, learn constantly and value personal connections, join us!
Other interesting information about us you should know:
- One of the best companies to work in Paraná, Brazil, according to GPTW
- We offer one of the best remuneration in Brazilian IT market, according to Glassdoor
- Offices in Brazil (São Paulo, Maringá, Curitiba) and Chicago
- We’re a benchmark of agile development, with a case published on ‘The Scrumban [R]Evolution: Getting the Most Out of Agile, Scrum, and Lean Kanban’ book, from Ajay Reddy
