Only successful candidates that are Australian citizens will progress forward.
At Objective, we're building software that helps governments work smarter and deliver better services to millions of people. With more than 400 talented people across Australia, New Zealand, the UK and the USA, we're a leading GovTech SaaS company making a real impact.
We're looking for an enthusiastic Junior Software Support Analyst based in Sydney who's curious, loves solving problems, and is excited to learn. If you're someone who enjoys figuring out how things work, picks up new technology quickly, and wants to build a long-term career in software, we'd love to hear from you.
You don't need years of experience—we're looking for potential, attitude and a genuine passion for technology.
A day in the role:
- Help customers solve technical issues through phone, email and remote support.
- Investigate problems, troubleshoot issues and deliver solutions that make a real difference.
- Learn our software inside and out, using testing environments to recreate and resolve customer issues.
- Build strong relationships with customers and become a trusted technical contact.
- Work alongside Development, Product and Customer Success teams to improve products and customer experiences.
- Participate in customer meetings, prepare reports and contribute ideas that improve the way we work.
- Continuously develop your technical knowledge while working on real-world software used by government organisations.
What we're looking for:
- Learns quickly and loves picking up new technology.
- Is naturally curious and enjoys solving puzzles and technical challenges.
- Takes initiative and isn't afraid to ask questions.
- Has excellent written and verbal communication skills.
- Enjoys working with people just as much as working with technology.
- Is organised, motivated and keen to grow your career.
- A degree in Computer Science, Information Technology, Engineering or a related discipline (or equivalent practical experience).
- Exposure to Microsoft operating systems.
- Some knowledge of databases such as MySQL or SQL Server.
- An understanding of basic troubleshooting or software support principles.
Ideally you'll also have:
Why join us?
- A clear career development pathway with opportunities to grow.
- Hybrid working that supports work-life balance.
- Access to extensive learning resources, technical development and ongoing mentoring from experienced professionals.
- A collaborative, supportive team that genuinely wants to see you succeed.
- Modern open-plan offices where ideas are welcomed and innovation is encouraged.
- Regular social events, team celebrations and opportunities to connect with colleagues.
- The chance to work on meaningful software that positively impacts communities across Australia and around the world.
Skills Required
- Must be an Australian citizen
- Based in Sydney / able to work hybrid from Sydney office
- Excellent written and verbal communication skills
- Curiosity, problem-solving aptitude and willingness to learn
- Organised, motivated and keen to grow a software career
- Degree in Computer Science, IT, Engineering or equivalent practical experience
- Exposure to Microsoft operating systems
- Some knowledge of databases such as MySQL or SQL Server
- Understanding of basic troubleshooting or software support principles
What We Do
We’re formed by a team of creators, passionate about code, agile methodology and focused on sharing knowledge to generate value for our customers through digital solutions. Discovering innovative paths in complex and strategic projects, we guarantee the quality of delivery in scale through continuous tests automation, which creates the necessary confidence for creating long-standing relationships among employees, customers and partners. For over 20 years, we have contributed to the success of the largest telecommunications companies in Brazil with digital solutions for billing and subscribers management. And through our experience and knowledge, we expanded our offerings with a portfolio of digital solutions, consultancies and software development teams for the most varied market segments, such as manufacturing, finance, education, retail, health and utilities. The United States unit was founded in 2017, in Chicago, allowing us to deliver the same quality, expertise and specific IT solutions to American companies. The company belongs to the Objective Group, which includes E-TRUST, specialized in information security and Identity Management, CodeIT, which develops systems for insurance and social security and ELEFLOW with BI solutions and Big Data Analytics. If you like challenges, learn constantly and value personal connections, join us! Other interesting information about us you should know: - One of the best companies to work in Paraná, Brazil, according to GPTW - We offer one of the best remuneration in Brazilian IT market, according to Glassdoor - Offices in Brazil (São Paulo, Maringá, Curitiba) and Chicago - We’re a benchmark of agile development, with a case published on ‘The Scrumban [R]Evolution: Getting the Most Out of Agile, Scrum, and Lean Kanban’ book, from Ajay Reddy
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