Location: Remote
Salary: £35,000 - £45,000
About us
At Arbor, we’re on a mission to transform the way schools work for the better.
Central to this mission is equipping Schools with the technology and support to address any challenges they may face, so expanding our product suite and enhancing our customer offering has become an essential priority.
One of these many products is SAMpeople, a cloud based software platform for schools to give them a one-stop shop for their people management.
SAMpeople are Education people specialists; we have a team of leaders who have all worked in education for many years and understand the business challenges that schools and MATs have to deal with day in and day out.
At the heart of our brand is a recognition that the challenges schools face today aren’t just about efficiency, outputs and productivity - but about creating happier working lives for the people who drive education everyday: the staff. We want to make schools more joyful places to work, as well as learn.
About the role
Our development team works collaboratively to build and maintain our customer-facing SaaS systems. We operate in an Agile environment where developers are involved in the full lifecycle of a project - from initial architectural decisions and writing clean code to troubleshooting and deployment. It is a supportive environment where we work together during sprint ceremonies to align on goals, share technical knowledge, and ensure we are delivering stable, scalable solutions to our users.
We are looking for a hard-working and ambitious Junior Software Developer to join our Development team and write and implement clean code, as well as support on escalated support requests that require debugging. The remit and focus of the role is to work closely with the rest of the Development and Support teams to implement improvements to our products, as well as resolve challenging customer issues. It’s a broad and exciting role, so we’re looking for someone up for a challenge - if you’re a fast learner and a good team player, this is the role for you.
Core responsibilities
- Handle incoming technical support requests that have been escalated from the 1st line support team.
- Verify issues are a technical problem that require either code or data fix
- Create work items on DevOps and managing tasks against them
- Debug code and databases to identify customer issues
- Implement code or database fixes to solve issues
- Escalation to the development team as necessary
- Respond to the 1st line support team when an issue has either been resolved or escalated
- Continuously improve knowledge and understanding across the various software and technologies supported by the team.
- Participate in daily stand ups to provide updates on outstanding customer issues.
RequirementsAbout you
- Possess excellent analytical and decision making skills
- A team player keen to help and solve our customers’ challenges
- An excellent approach to team working and working collaboratively
- Ability to work under pressure, handle complex change and prioritise key activities
- Demonstrable knowledge of appropriate Agile
- The ability to manage yourself and align with team goals
- Personable and approachable, with an enthusiastic and motivational nature
- Ability to multi-task and stay organised in a dynamic work environment
BenefitsWhat we offer
The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:
- 25 days annual leave (plus 8 days Bank Hols)
- Your birthday off
- BUPA Healthcare Cashback plan – following successful completion of probation
- Pension Scheme
- Ongoing professional development opportunities – we can offer supported study and potential funding for external qualifications
- A cracking team to work with!
- Flexible working – we can offer part time or term time hours to suit you and your family
- Phone screen
- 1st stage
- 2nd stage
We are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at [email protected].
Our commitment is also backed by our partnership with Neurodiversity Consultancy, Lexxic who provide us with training, support and advice.
Arbor Education is an equal opportunities organisationOur goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively encourage applications from people of all backgrounds.
Refer a friendKnow someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: [email protected]
Please note: We are unable to provide visa sponsorship at this time.
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What We Do
At Arbor, we’re on a mission to transform the way schools work for the better. You’ve probably seen the headlines. Heavy workloads, constant change, admin pressure on teachers and staff at every level… sometimes it feels like this is just part and parcel of school life today. But it doesn’t have to be this way. At Arbor, we passionately believe that there’s a better way to work. And it starts by giving everyone the right tools and technology for the job. Arbor is the fastest-growing MIS today. Over 3,800 schools and MATs use our tools to work more collaboratively, free staff from busywork and drive their schools forward. We know any technology is an investment, in both time and cost, so everything we do is designed with schools to make a real difference. Each year, we measure our impact on the metrics that matter most - like saving staff time and getting greater insight into your data - to hold ourselves accountable. We’re building a platform and products we believe in - as well as strong, diverse team of experienced specialists, ex-teachers and Edtech engineers passionate about making a difference to the sector. Ultimately, we’re here to help make our schools and trusts stress a little less, and focus on what matters most - improving the lives of teachers and outcomes of students everywhere.
