Junior Site Operations Specialist - Apprenticeship

About the Team

At Deliveroo, we have a strong foundation in delivery, which is at the heart of our business. We’re now redefining what excellent service means, moving beyond just solving problems to creating exceptional user experiences.

The Site Operations team plays a critical role in this transformation. We work with cross-functional groups including Network, AV, Security, and Service Desk, supporting employees, managing workplace technology, and driving improvements across our tools and processes.

As a junior in this team, you’ll gain valuable, hands-on IT and operations experience while studying toward your qualification. You’ll be supported by experienced colleagues and mentors, with structured learning opportunities and dedicated time (study break) to complete your coursework.

About the Role

We are seeking a motivated Junior Site Operations Specialist who is eager to learn and develop technical and operational skills in a fast-paced, innovative environment.

This role is based in our London office, with travel to Deliveroo’s HOP and Editions sites. You’ll work closely with experienced Site Operations Specialists and gain exposure to IT support, asset management, and site operations.

You’ll report to the Senior Platform Product Manager and will be supported through mentoring, on-the-job training, and external study time.

Learning & Development

• Work alongside senior colleagues to develop knowledge in IT support, site operations, and workplace tooling.

• Use your apprenticeship learning to apply theory in real-world scenarios.

• Attend training and complete coursework, with one day per week dedicated to study.

Technical & Operational Support

• Assist in supporting Deliveroo employees with hardware and software issues.

• Learn how to configure and deploy laptops and mobile devices, using automation to streamline processes

• Support asset lifecycle management, including:

Reverse logistics: coordinating returns of devices, ensuring correct tracking, wiping and redistribution.

E-waste handling: learning best practices for secure and sustainable disposal of IT equipment, in line with compliance and environmental standards.

Customer Experience

• Observe and develop skills in delivering high-quality, user-focused support.

• Learn how to communicate technical solutions clearly and empathetically to users.

• Help maintain and update IT documentation for the internal Knowledge Base.

Site Operations

• Support the team in identifying and resolving operational friction points.

• Gain exposure to tools such as JAMF, Intune, and device management systems.

• Assist in planning and delivering product-led initiatives at Deliveroo sites.

HOP & Editions Site Support

• Accompany senior team members on visits to HOP and Editions sites.

• Learn how IT infrastructure is set up and maintained across multiple locations.

• Support local hardware installs, site initiatives, and vendor management.

Requirements

• We’re not expecting you to come with lots of prior experience – this is a learning role. What’s important is your curiosity, willingness to learn, and enthusiasm for technology and customer service.

• Strong interest in IT, technology, and operations.

• Good problem-solving skills with a proactive attitude.

• Confident communicator who is eager to learn from others.

• Organised and able to manage time between work and study.

• Flexible and able to travel when required.

• Office-based role (with one day study break per week).

Why Deliveroo?

Our mission is to transform the way you shop and eat, connecting consumers, restaurants, shops, and riders. We’re a technology-driven company, growing quickly, and constantly looking for new ideas and ways to improve.

You’ll get:

• A structured learning and development programme.

• Dedicated time each week for study (day release).

• Hands-on experience in IT operations across multiple UK sites.

• Mentorship and support from experienced team members.

• The chance to grow into a full Site Operations Specialist role upon successful completion of your apprenticeship.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.