Junior ServiceNow Administrator
Exciting opportunity to join our ServiceNow Team in the Intelligence space
Multiple positions available across: VIC, ACT, WA and QLD
NV1 Security Clearance with active OSA or willing to undergo an OSA (Organisational Suitability Assessment)
The Role
We’re looking for a Junior Administrator to join our ServiceNow Team in the Intelligence space. This role is designed for a ‘go-getter’ with a positive attitude who has solid fundamental (perhaps from a previous Service Desk role or self-study. We have a well-established ServiceNow instance that is central to the IT operations of an Intelligence agency, and we need a dedicated resource to assist with daily support, maintenance, and basic configuration tasks.
If you’re looking to specialize in ServiceNow and be mentored by top tier ServiceNow Engineers, please apply.
Key Responsibilities
Your primary focus will be maintaining the health of the platform and ensuring our users can work effectively.
Operational Support: Manage the ServiceNow support queue, resolving incidents and fulfilling service requests (e.g., user access, group management, and form adjustments).
Basic Configuration: Build and update Service Catalogue items, modify Flow Designer workflows, and adjust UI Policies/Actions based on business requirements.
Access Management: Administer user roles, groups, and ACLs to ensure security compliance and correct data visibility.
Platform Maintenance: Assist the senior team with version upgrades, patching, and cloning activities, including executing test plans.
Knowledge Management: Create and maintain technical documentation for the admin team and user guides for the wider business.
Skills & Experience
We are looking for a mix of technical capability and the right professional attitude.
ServiceNow Experience: 6–12 months of experience working within ServiceNow (admin or power-user capacity), or a strong background in IT Service Management (Level 1/2 Support).
Certification: A ServiceNow Certified System Administrator (CSA) qualification is highly desirable. If you don’t have it yet, you should be willing to study for it and complete through our training program.
Technical Knowledge: A solid understanding of ITIL principles. Exposure to JavaScript or web technologies (HTML/CSS) is an advantage, as you will be learning to script on the platform.
Problem Solving: The ability to troubleshoot issues logically, knowing when to check system logs vs. checking configuration.
Communication: Professional written and verbal communication skills are essential, as you will often be the first point of contact for stakeholders.
What We Offer
Career Development: A structured pathway to becoming a fully-fledged ServiceNow Developer or Consultant.
Mentorship: Direct access to experienced architects and developers who are committed to your growth.
Professional Development: Support for exam fees and training courses to help you gain further ServiceNow certifications.
Environment: A professional yet flexible work environment with a hybrid working policy.
Intelligence Career: A foot in the door for the intelligence space.
To apply for this role, follow the links or apply via our Careers page.
Recruitment process – 1 virtual interview and/or 1 face-to-face & background checks.
Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team [email protected] if you’d like to discuss any additional support during your application or throughout the recruitment process.
Come break things (in a good way). Then build them smarter.
We're the tech company everyone calls when things get weird. We don’t wear capes (they’re a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for “how it’s always been done.”
Come break things (in a good way). Then build them smarter.
We're the tech company everyone calls when things get weird. We don’t wear capes (they’re a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for “how it’s always been done.”
Original Posting:For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
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What We Do
We Are Leidos
For 50 years we have been tackling some of the biggest problems that face our nation and our world.
OUR MISSION
Through our culture of innovation and history of performance, we develop deep customer trust built on integrity and create enduring solutions that improve our world. Leidos is a science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020.
Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®.
Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the newly launched Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos.
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