WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.
Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore.
WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500.
Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.
WPP is at the forefront of the marketing and advertising industry's largest transformation. Our Global CIO is leading a significant evolution of our Enterprise Technology capabilities, bringing together over 2,500 technology professionals into an integrated global team. This Team will play a crucial role in enabling the ongoing transformation of our agencies and functions.
What you'll be doing:
The primary function of the Support Technician is to is to provide remote support to staff across the Globe.
The role will be required to work 24x7 with rotational shifts and rotational week offs.
- Provide technical support for desktop issues both MAC and Windows throughout the company
- Support users across Hogarth 24x7
- Technical support for in-house agency facilities
- Adobe Creative Cloud support, experience in troubleshooting Adobe Products.
- Microsoft Office support including O365 License Administration and Management.
- Good understanding and troubleshooting skills of general applications used by end users such as Microsoft Teams, Outlook, Word, PowerPoint, Excel, SharePoint etc.
- Previous experience as a Desktop and Service Desk Technician is a valuable add on.
- User Account /Mailbox, Distribution/Security Groups creation in Active Directory.
- Experience in working with Microsoft Azure as an L1 is an added advantage.
What you'll need:
- Experience of Mac and Windows OS support
- Basic understanding of computer network concepts
- Understanding computer management software
- Good analytical and problem-solving skills
- General “can-do” service attitude
- Excellent time management skills and multi-tasking abilities within tight deadlines
- Excellent communication skills
- Desirable Experience:
- Media background/worked in Marketing Communications as a support technician, would be advantageous
- Experience of supporting Windows operating systems and MAC.
- Active Directory experience
- ITIL v3 Foundation knowledge and certification
- Knowledge of ARD / Microsoft Remote Desktop and of Connectors (Video / Audio/ Networking/ Fibre)
- Microsoft Azure Experience.
- RPA knowledge advantageous
- VB scripting advantageous
Who you are:
You’re open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.
You’re optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with confidence: to try the new and to seek the unexpected.
You’re extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we deliver extraordinary every day.
What we'll give you:
Passionate, driven people – We aim to create a culture in which people can do extraordinary work.
Scale and opportunity – We offer the opportunity to create, influence and deliver projects at a scale that is unparalleled in the industry.
Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
Please read our Privacy Notice (https://www.wpp.com/people/wpp-privacy-policy-for-recruitment) for more information on how we process the information you provide.
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What We Do
WPP is a creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities.
