Junior Service Delivery Manager with German Language

Company Description

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.

Job Description

Join the team at Operational Services GmbH, within Deutsche Telekom Systems Solutions Slovakia, providing opportunities for German-speaking talents in Slovakia. OS is one of the leading ICT service providers in the German market and is considered the backbone of digitization in medium-sized companies. With almost 1,000 highly qualified employees, OS develops and operates the most modern IT systems for our customers, ensures long-term system support, and maintains the availability of critical business processes. 

If you are a German-speaking, new-technology-looking team player, our team would be the right home base for you. 

WHAT WILL YOU DO?

• responsibility and activities necessary to meet the contractual service requirements and is monitoring the Quality of provided service.
• SPOC between customer and operation/production
• order entry gate for the customer
• direct interface to customer in relation to order management process
• tracking and tracing of orders
• proposing and implementing process improvements
• identifying potential risks / blocking points of implementation and delays of order
• managing migrations calls and escalations
• troubleshooting delivery of orders in project management phase
• creating of final price calculations for technical solutions accountable for sending the offer to the customer
• Communication with production to ensure delivery of services in required SLA, OLA and KPI
• Managing customer escalations in deployment phase
• Order management
• Delivering requestor/customer acceptance of delivered service
• Steering of the financial and forecast planning.
• Cost Management.
• Collecting of data and creating reports for account improvement program.

Qualifications

YOU WILL SUCCEED IF YOU:

• Have Secondary education 

• Have minimum 2 years Experience in ICT Delivery Service Management

• Hold the ITIL V3 Foundation, SeM Basic certificates

• Have good general IT overview and DTAG portfolio knowledge 

• Speak English at least on B2 level and German on level C1

Additional Information

Benefits

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work – life balance
• Other benefits

For more information about our benefits click to Benefits

Salary

Final salary is negotiable.

We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1170 € /brutto.

Additional information

* Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.