Scrum Master

About Vonage: Vonage is a global cloud communications business that offers flexible and scalable voice, messaging, video and data capabilities across Unified Communications, Contact Centres and Communications APIs. Our office in Poland was established in 2015. Wroclaw’s mission is to create a Center of Excellence and build synergy across engineering, product and customer support to make customer and employees experience outstanding.

By joining Vonage’s Lean Agile Centre of Excellence, you’ll have an opportunity to shape the future of customer engagement by supporting our engineering and product teams to deliver a truly immersive platform experience.

Why this role matters

We are seeking a dynamic and pragmatic Scrum Master to join our diverse global team. As a Scrum Master, you will play a crucial role in supporting our Agile transformation. This is an excellent opportunity for someone who is passionate about Agile and eager to take the first step in their career supported by an experienced Agile team.

Vonage is entering an exciting new chapter, focused on consolidating and aligning a business that has grown and diversified through acquisition. This role will be part of the Lean Agile Center of Excellence (LACE) at Vonage. The LACE are implementing the Scaled Agile framework (SAFe) across the business to help align our teams and maximize the value they deliver. This role is a chance to get real experience of driving SAFe implementation you won’t get from training or certification.

What you will do

With the support of the LACE team you will help to drive the Agile transformation across Vonage. Your role will focus specifically on introducing a strong Agile culture within one or more teams, and you will also have the opportunity to assist the Release Train Engineers with running of SAFe events.

Core responsibilities

• Train, mentor, and support teams to introduce and follow agile values, principles, and practices. 
• Use a data driven approach to help teams monitor their performance and drive a culture of continuous improvement.
• Encourage open communication and active participation within and between teams.
• Identify and address impediments that could hinder the team's progress or productivity. Collaborate to find solutions and eliminate obstacles.
• Foster effective communication between team members and  stakeholders. Ensure information flows smoothly and that everyone is aligned with the team’s goals and priorities.
• Support the Release Train Engineers with planning for and running SAFe events such as PI planning.

What you will bring

Some experience as a Scrum Master with an awareness of one or more Agile methodologies such as Scrum, Kanban or XP will be useful to succeed in this role. Transferable experience from different career paths is welcomed.

The ideal candidate will be enthusiastic and open-minded and will be able to give examples of their pragmatic and outcome-driven approach.

A positive and constructive attitude towards setbacks is essential for this role. The ideal candidate will be ready to give examples of their resilience and creativity when facing challenges.

Although this is a junior role, the successful candidate will be someone who is used to taking initiative and driving change as an individual, as well as working collaboratively towards shared goals in a team.

Due to the international nature of the team and the business, experience working in a multicultural setting would be beneficial.

What is required for application

Required

• 1-2 years experience minimum
• Familiarity with Agile principles and methodologies, such as Scrum, Kanban and XP
• Strong interpersonal and communication skills, with the ability to foster teamwork and collaboration.
• Detail-oriented and highly organized, capable of maintaining accurate records and tracking progress.
• Resilience and a problem-solving mindset, with the ability to not just identify issues but help find solutions.
• Eagerness to learn and adapt to new processes and tools.
• Ability to inspect and adapt in a dynamic environment

Preferred

• Previous experience in project management, software development, or Agile is a plus.
• There is scope for the right candidate to progress to a Release Train Engineer role in time so familiarity with SAFe would be useful
• Familiarity with Atlassian suite (Jira, Confluence)

We highly value passion, a desire to learn, and a resilient work ethic. If you feel you may not yet possess all the skills listed, we still encourage you to apply.

What is in it for you

• Unlimited Discretionary Time Off
• Private Medical Insurance with the option to add dependents at your own cost
• Multisport Gym Membership
• Educational Assistance Reimbursement Program
• Polish Language Classes for non-native speakers
• Lunch and Learn Sessions
• Opportunity to be reimbursed for conferences, trainings, and other events consistent with the area of work aimed at personal development
• Three Paid Volunteer Days a Year
• Reimbursement for the costs of prescription glasses
• Maternity and Paternity Leave

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

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