As a Graduate Salesforce Consultant, you will collaborate closely with the Consulting Director on various Salesforce projects, helping clients optimise their customer relationship management and streamline operations. This role is an excellent opportunity to develop your expertise in Salesforce and data management, providing technical guidance to clients and supporting them in achieving their business objectives.
Upon joining, you'll embark on a learning journey with Salesforce Net Zero Cloud, gaining skills in measuring and managing carbon footprints, monitoring water and waste impact, and supporting decarbonisation plans. You will also develop knowledge in carbon accounting and sustainability reporting frameworks, enabling you to design and implement robust and compliant solutions.
Roles and Responsibilities:
Consulting:
- Assist in the timely delivery of projects by supporting the development of project plans and monitoring progress.
- Communicate status updates to stakeholders regarding project progress.
- Meet with clients to understand their existing energy and emissions management processes.
- Learn to determine and document client requirements for new sustainability management solutions.
- Provide guidance to clients on sustainability data management best practices.
- Contribute to the design of sustainability management solutions, including best practice ingestion, calculation, analysis, and reporting capabilities.
- Interface with senior management, business, and technology teams to drive the adoption of reporting and planning in implemented solutions.
- Understand potential functional design issues and suggest alternatives and recommendations.
Technical/Configuration/Client Support:
- Participate in data workshops with clients to understand sustainability data sources such as emissions, energy, water, waste, procurement, and additional activity data to be managed in Net Zero Cloud.
- Learn to design and configure Salesforce Net Zero Cloud and other supporting Salesforce technologies, i.e., Sales/Service Cloud, Experience Cloud, to meet client requirements, including configuring the Net Zero Cloud data model, calculations, and automations.
- Assist in designing and configuring CRM Analytics/Tableau dataflows, recipes, reports, and dashboards to meet client analytics requirements.
- Support data migrations of high-volume data sets, including collecting, transforming, loading, and validating client data as part of Net Zero Cloud implementations and ongoing services.
- Assist clients in gathering, transforming, and migrating sustainability data.
- Respond to client support questions and requests via phone and email regarding implemented solutions.
Business Development/Leadership/Strategy:
- Support the development and delivery of proposals, demonstrations, and presentations for new client opportunities.
- Build relationships with existing clients and use your understanding of their business to identify further consulting opportunities.
- Contribute to the team's process improvement initiatives and strategy.
- Promote and encourage innovation within the team.
- Participate in the ongoing development of the business strategy, including identifying current and emerging trends and potential new service offerings.
- Stay up to date with Salesforce Net Zero Cloud releases.
Risk & Compliance:
- Comply with relevant firm and industry legislation and incorporate into practices and processes as relevant
- Report all identified risks, breaches
- Comply with relevant WH&S legislation, adhering to reasonable instructions, work procedures and practices to maintain the health and safety of the team
- Report all workplace hazards and incidents
Key performance indicators:
- Agreed upon through the performance measurement process with the Consulting Director
Special conditions:
- Ordinary full-time hours: 37.5 hours per week between 8am – 6pm
- On occasion some out of hours work may be required – please note unpaid overtime may also be required on occasions
Skills/Knowledge/Experience:
- Excellent written and verbal communication skills with strong interpersonal and problem-solving abilities.
- Extremely organised and detail-oriented.
- Ability to engage and manage internal client expectations effectively.
- Manage competing deadlines, multiple projects simultaneously, and conflicting priorities.
- Ability to learn, grasp, and apply new concepts quickly.
- Proficient in Excel for performing calculations, data transformations, and migrations.
- Basic knowledge of the Salesforce platform, including security models, automations, data models, reports, and dashboards.
- Salesforce Administrator/Advanced Administrator Certifications.
- Bonus: Experience with Salesforce Net Zero Cloud, Tableau/CRM Analytics, Experience Cloud implementations, and related certifications.
Top Skills
What We Do
Sustainability is our business.
As the world’s largest specialist sustainability consultancy, ERM partners with clients to operationalize sustainability at pace and scale, deploying a unique combination of strategic transformation and technical delivery capabilities. This approach helps clients to accelerate the integration of sustainability at every level of their business.
With more than 50 years of experience, ERM’s diverse team of 8000+ experts in 40 countries and territories helps clients create innovative solutions to their sustainability challenges, unlocking commercial opportunities that meet the needs of today while preserving opportunity for future generations
