An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!
Overview
The EBS Salesforce Administrator team provides maintenance and support services for the TNS Salesforce environment. This includes all aspects of system administration with user satisfaction a priority and handling L1 incident and service request cases.
Responsibilities
About Us:
Transaction Network Services (TNS) is a leading global provider of data communications and interoperability solutions. At TNS, we thrive on innovation, collaboration, and cutting-edge technology to deliver seamless, secure solutions to our clients across industries.
Position Summary:
We are seeking a motivated Junior Salesforce Administrator with up to two years of hands-on experience in Salesforce administration. As a Junior Administrator, you will assist in maintaining and supporting our Salesforce applications to meet business needs while adhering to best practices and industry standards.
Key Responsibilities:
- Managing and maintaining the Salesforce system, including user setup, profiles, roles, teams, and queues.
- Customizing Salesforce objects, fields, record types, and page layouts.
- Analyzing and modifying flows, validation rules, and approval processes to improve and automate business processes.
- Creating and maintaining reports and dashboards to support business operations.
- Ensuring data integrity and security by adhering to best practices for data migration and management.
- Keeping current with Salesforce updates, releases, and best practices.
- Handling service requests and troubleshooting incidents in a timely and efficient manner.
- Being available for a scheduled on-call rotation to cover incidents during evening/weekend/holiday hours.
Qualifications and Skills:
- Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).
- Up to two years of professional experience as a Salesforce Administrator.
- Basic understanding of Salesforce architecture, security, and data models.
- Familiarity with Salesforce configuration tools such as Flow Builder and Lightning App Builder.
- Demonstrated ability to work independently and collaboratively in a remote team environment.
- Strong problem-solving skills and attention to detail.
- Good written and verbal communication skills in the English language.
- Salesforce Administrator certification.
- Fluent English.
Preferred Qualifications:
- Experience with Salesforce Field Service module.
- Familiarity with Incident Management, Problem Management, or Change Management in Salesforce.
- Experience with Pardot / Marketing Cloud Account Experience.
Qualifications
Benefits:
- Healt insurance;
- Dental plan;
- Life insurance;
- Meal/Food voucher;
- Wellhub;
- Totalpass;
- LinkedIn Learning;
- EAP – Employee Assistance Program;
- Scout – Referral Program;
- Birthday Day Off;
- English course.
If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!
TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
Top Skills
What We Do
Transaction Network Services (TNS) is a leading global provider of data communications and interoperability solutions. Our global network and innovative value-added services enable transactions and the exchange of information to many of the world’s leading retailers, banks, payment processors, financial institutions and telecommunication firms. Founded in 1990 in the United States, TNS has grown steadily and now provides services to customers in over 60 countries across the Americas, Europe and the Asia Pacific region, with our reach extending to many more. TNS has designed and implemented a global data network which supports a variety of widely accepted communications protocols and is designed to be scalable and accessible by multiple methods.
