About Company
Decisions + ProcessMaker is a leading intelligent process automation platform for the enterprise, combining Decisions' rules-driven automation and application-building capabilities with ProcessMaker's industry-leading low-code BPM platform. Together, we give organizations the tools to automate complex processes, enforce business logic at scale, and build mission-critical applications. Our platform is trusted by enterprises across financial services, education, insurance, healthcare, and government to drive operational efficiency and accelerate digital transformation.
As we continue to scale globally following our merger, we are expanding our Revenue Operations team to support GTM alignment, data integrity, and systems excellence across the full customer lifecycle.
About the Role
We are looking for a detail-oriented and technically curious Junior Salesforce Administrator to support the day-to-day administration, configuration, and optimization of our Salesforce CRM environment. This role sits within the Revenue Operations function and plays a critical part in ensuring our GTM teams (Sales, Marketing, and Customer Success) have clean data, reliable processes, and a system that scales with the business.
You will work closely with RevOps leadership and cross-functional stakeholders to implement configurations, support end users, and drive continuous improvement across our Salesforce instance.
Key Responsibilities
- Administer and maintain the Salesforce platform, including user management, profiles, roles, permission sets, and security settings
- Build and maintain flows, validation rules, fields, page layouts, and record types to support GTM processes
- Support lead-to-opportunity and opportunity-to-close workflow configuration in alignment with defined RevOps SOPs
- Triage and resolve Salesforce support requests from Sales, Marketing, and Customer Success teams
- Maintain data quality through deduplication, normalization, and routine audits across accounts, contacts, leads, and opportunities
- Support integrations between Salesforce and adjacent tools (marketing automation, billing, ERP) under guidance of senior RevOps staff
- Document configurations, process changes, and system updates in the RevOps knowledge base
Qualifications
- Bachelor's degree in Business, Information Systems, or a related field
- 3–5 years of experience in a Salesforce administration or CRM support role
- Salesforce Administrator Certification (ADM 201) required or actively in progress
- Hands-on experience with Salesforce Sales Cloud; familiarity with flows and declarative automation
- Strong attention to detail and a systematic approach to data quality and process documentation
- Ability to communicate technical concepts clearly to non-technical stakeholders
- Comfortable working with a globally distributed environment
Preferred Experience
- Experience supporting a B2B SaaS or subscription revenue business
- Familiarity with SaaS GTM processes - lead management, pipeline stages, opportunity management, and renewal workflows
- Experience with tools that integrate with Salesforce (HubSpot, Gong, ZoomInfo, Outreach, etc.)
- Prior work within a Revenue Operations or Sales Operations function
What Success Looks Like
- High Salesforce adoption and data integrity across GTM teams
- Fast, accurate resolution of end-user support requests
- Clean, well-documented configurations that scale with business growth
- Proactive identification of process gaps and system improvement opportunities
- Strong partnership with RevOps leadership and cross-functional stakeholders
Skills Required
- Bachelor's degree in Business, Information Systems, or a related field
- 3-5 years of experience in a Salesforce administration or CRM support role
- Salesforce Administrator Certification (ADM 201)
- Hands-on experience with Salesforce Sales Cloud
- Strong attention to detail and a systematic approach to data quality and process documentation
- Ability to communicate technical concepts clearly to non-technical stakeholders
- Comfortable working with a globally distributed environment
What We Do
Decisions provides a rules-driven, no-code platform, enabling companies to drastically reduce their time to market for their applications. Decisions technology is deployed as the basis of multiple commercial applications in healthcare, life sciences, finance, logistics, and operations software. It is used directly by companies on almost every continent, ranging from mid-size companies to many Fortune 500 corporations. Decisions provides one no-code platform for all types of business processes. With our no-code visual designer you can deploy fast and empower business users to manage their own processes. There are thousands of features built-in, ready to drag and drop and you’re done! Our rules-driven automation allows you to adapt quickly to price changes, regulations, customer demands and more. We have seen technology evolve rapidly during the past decade, and the disruption of Covid-19 cannot be understated. Entire industries have been forced to reengineer how they get work done. The chaos caused by the pandemic has shown how ill-prepared many businesses are to adapt to sudden changes. For example, processing paperwork is difficult when employees are remote and paper forms are physically at the office. Without automation, these processes grind to a halt. Systems and processes that are inflexible and cannot scale break down when people change their behavior all at once. These are just some of the challenges presented by the global pandemic that are accelerating the adoption of automation and digital transformation. We remain committed to delivering an experience that gives more control and configuration ability to administrators. Specifically, allowing programmers to build things that can be configured by non-programmers in a way that is safe, visible and flexible. This challenge has driven us to create numerous technologies in use today at some of the world's largest and most innovative companies.
