Tomax is a dynamic and innovative company in the tech industry, specializing in software solutions that make a real impact, is looking to expand its team.
In our company, customer satisfaction and success are at the core of everything we do. We’re looking for a team player who thrives on delivering exceptional service and ensuring our clients achieve their goals
As a Project Manager, you will play a crucial role in ensuring that customers achieve their desired outcomes and derive maximum value from the products or services offered by the company. The position is customer-focused, combining aspects of relationship management, problem-solving, and strategic management.
Main responsibilities:
- Onboarding & Implementation: Guide new clients through onboarding, provide training, and ensure smooth product implementation.
- Customer Engagement: Act as a trusted advisor, maintaining close relationships with clients and supporting them through various processes to achieve their goals.
- Proactive Solutions: Anticipate challenges, address client needs efficiently, and coordinate with internal teams to deliver tailored solutions.
- Customer Retention: Monitor client satisfaction, drive renewals, and identify opportunities for growth, such as upselling or cross-selling.
- Collaboration: Work with sales, product, and other teams to ensure seamless client experiences and align solutions with client objectives.
Requirements
- Excellent communication skills in Hebrew and English.
- Degree in Industrial Engineering and Management or a related field – an advantage.
- Strong problem-solving and project management abilities.
- Customer-focused mindset with empathy and attention to detail.
- Technological approach with the ability to understand and navigate complex software systems.
- Experience in working cross-functionally with internal teams.
- Previous experience in customer success, account management, or a related role, preferably in a tech or SaaS environment.
- Proven track record of managing client relationships and driving customer satisfaction.
- Familiarity with CRM software and other client management tools.
- Experience in onboarding, training, and guiding clients through product implementations.
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What We Do
Empowering Institutions to Enhance Assessment Practices and Confidently Embrace Digital Transformation. Since 2004, Tomax has developed cuttinging-edge digital solutions for education. We specialise in streamlining and enhancing the entire assessment lifecycle across a range of assessment types and modes of delivery. Our end-to-end digital assessment platform and standalone LMS modules seamlessly streamline and enhance both online and offline assessment processes, offering tailored solutions for each partner institution. Our suite of assessment tools and professional services are in use at more than 100 universities and colleges covering over 500,000 students and 8m tests per year – with international expansion activities currently in progress.
