As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
Making a difference in people's lives through the design and implementation of leading network technologies is at the core of Ciena’s mission. The Associate Services Project Manager contributes to the successful delivery of customer services projects that help achieve business outcomes while meeting quality, schedule, and financial objectives. This role operates under the guidance of a Ciena Senior Project Manager within a collaborative, inclusive, and customer-focused environment.
How you will make an impact:
Lead project implementation activities within customer networks.
Ensure project scope, schedules, deliverables, quality objectives, and service margin targets are achieved.
Analyse project proposals to determine timelines, funding limitations, and execution approaches.
Identify, schedule, and track deliverables, milestones, tasks, and project communications.
Document and communicate project status, risks, obstacles, and resolutions to management.
Perform risk assessments and implement mitigation plans.
Coordinate with Customer Operations, Sales, Bid Management, Service Delivery, Finance, and other stakeholders to achieve project and financial objectives.
The must haves:
Education: Bachelor’s degree in Engineering or related field.
Experience: Up to 12 months related project management work experience strongly preferred.
Application of critical thinking and analysis to evaluate multidimensional problems and generate solutions.
Application of judgment and decision-making across multiple alternatives.
Ability to plan, schedule, and coordinate project activities.
Ability to work collaboratively within a matrix organization involving multiple stakeholders.
Utilization of Microsoft Project and Salesforce project management tools.
Nice to haves:
Certifications: PRINCE2 or PMP certification preferred.
Experience: Experience working in a matrix organization and demonstrating influencing and collaboration across multiple teams.
Application of technology, services, and business concepts in a project environment.
Business judgment applied to complex business issues.
Results-oriented, collaborative, and accountable approach to work.
Effective verbal and written communication skills.
Customer-first mindset with focus on relationship building, velocity, business acumen, and influencing others.
#LI-ST1
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Skills Required
- Bachelor’s degree in Engineering or a related field
- Up to 12 months of related project management work experience
- Critical thinking and analysis skills for evaluating multidimensional problems
- Judgment and decision-making across multiple alternatives
- Ability to plan, schedule, and coordinate project activities
- Ability to collaborate within a matrix organization involving multiple stakeholders
- Experience using Microsoft Project and Salesforce project management tools
- PRINCE2 or PMP certification
- Experience working in a matrix organization and influencing across multiple teams
- Effective verbal and written communication skills
Ciena Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ciena and has not been reviewed or approved by Ciena.
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Fair & Transparent Compensation — Pay is often characterized as competitive or above-market in certain roles and regions, with references to market-aligned salary ranges and transparency around pay bands.
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Healthcare Strength — Health coverage is frequently framed as comprehensive, including medical, dental, and vision, with indications that coverage can extend to dependents and is viewed as a meaningful component of total rewards.
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Leave & Time Off Breadth — Time-off offerings are described as flexible and generous, including Flex/uncapped PTO in many cases and additional paid time for volunteering.
Ciena Insights
What We Do
Ciena (NYSE: CIEN) is a global leader in networking systems, services, and software. We build the world’s most adaptive networks to enable our customers to deliver richer, more connected experiences for all users. At our core, Ciena is a company rooted in people. We prioritize deep, collaborative relationships within our teams and alongside our customers, partners, and communities around the world. For three-plus decades, we’ve brought our humanity to our relentless pursuit of innovation. We continue to lead the evolution of networking with a strong track record of industry firsts. As end-user expectations skyrocket, our customers and their networks must transform. Ciena powers this transformation by driving next-generation solutions built for maximum openness and agility—today and into the future. Corporate/Brand Values: • Customer First • Integrity • Velocity • Innovation • Outstanding People We're the perfect size for you to make an impact. W Only Ciena has the depth of expertise and the culture of collaboration and partnership required to help our partners evolve. We do this by strategically integrating hardware, services, and software in an open environment to ensure our clients’ networks are ‘fit for flexibility’ today and into the f
Why Work With Us
We are known for our industry-firsts, including the first coherent optical solution, converged packet-optical platform, and intelligence automation platform. Our commitment extends beyond innovation, logging in over 35,000 volunteer hours and $2 million to worthy causes in 2023. We're the perfect size and culture for you to make a difference.
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