The Role
Support the Operations team in coordinating field ticket requests, manage resources, execute resolutions, and maintain effective communication with external teams.
Summary Generated by Built In
About Metergy Solutions Inc. (“Metergy”)
Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record. We’re a technology company that drives huge carbon emission reductions. This is a once-in-a-career opportunity.
As one of North America’s most experienced submetering providers, Metergy has brought turnkey solutions to clients for over 45 years. Metergy supplies, installs and remotely reads meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multi-residential and commercial buildings, and bills and collects for the cost of commodities and administrative charges for the services provided. The business model allows for long-term recurring revenue through an innovative Submetering as a Service (SaaS) model. Submetering is proven to reduce in-suite energy consumption by 40%, driving decarbonization efforts for Metergy’s clients. This performance has enabled Metergy to issue green bonds and obtain green financing.
Positioned as the #1 submeter provider in the New York and Canadian markets, and one of the largest in North America, Metergy has more than 900,000 contracted meters, issues over 4M utility bills annually and has over 500 team members. Metergy is a portfolio company of Brookfield Infrastructure Partners. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.
Our Mission
Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good.
At Metergy, we don’t just believe in our people; we champion them. When individuals feel valued, supported, and inspired to grow, incredible things happen. That’s why we’re thrilled to be recognized as a Great Place to Work for the second consecutive year! This achievement reflects our unwavering commitment to building a workplace that’s respectful, inclusive, and high-performing.
Come be part of a team that leads with passion, thrives on positivity, and delivers with precision. We’re proud of who we are and even prouder of where we’re headed.
Metergy office location is in Markham but will be moving to North York in Fall 2026!
Role Overview
Metergy Solutions’ Operations team is responsible for the maintenance/service of completed submetering projects. The Junior Project Manager, Operations will support in the coordination and execution of field ticket requests for the Operations team. This includes resource management, planning, approval, procurement of materials, and communication with external teams. To be successful in this position, the candidate must align with the Metergy culture, which emphasizes:
Pro-active communication and risk identification to help the business stay ahead of potential issues and develop effective mitigation plans to minimize impact to Metergy clients and customers.
Continuous improvement to ensure that business operations evolve with changing market conditions and business growth plans.
Responsibilities
- Support Project Managers in maintaining an efficient schedule as related to ticket requests.
- Review ticket requests, prepare work instructions for contractors/technicians, execute resolution, and update documentation.
- Coordinate building/suite access for contractors/technicians ahead of scheduled site visit.
- Oversee & collaborate with the rest of the Operations team to establish an efficient field schedule.
- Demonstrate excellent customer service, time management, and problem-solving skills related to the support and resolution of operations projects.
- Perform any other tasks in support of operations projects as necessary
Qualifications
- Technical degree or diploma from a recognized university/college.
- 1 - 3 years of related experience in planning and scheduling.
- Proficient in a variety of Microsoft applications (MS Office - Excel/SharePoint) and other relevant software tools.
- MS Power Automate (Nice to Have)
- Strong organizational and time management skills.
- Excellent communication skills and a professional attitude that positively affects customer relationships.
- Valid Ontario Driving License
Any shown ranges reflects base salary. We offer discretionary bonus and additional benefits, including health and retirement, as part of our total rewards program.
Benefits & Perks
• Fully company covered heath and dental benefits from day 1
• Company funded Health Spending Account
• Plan for retirement with Deferred Profit Sharing Plan (DPSP) and RRSP Matching
• Grow with us! We provide support for continuous learning.
• Paid personal and sick days on top of your vacation
• Summer hours to enjoy the weather
• Company sponsored social events & more!
This posting is for an existing vacancy.
Our recruitment process includes accommodation for applicants with disabilities. All accommodations will consider the applicant’s accessibility needs due to disability and are available upon request.
Top Skills
Excel
MS Office
Ms Power Automate
Sharepoint
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The Company
What We Do
Enercare Connections is now Metergy Solutions.
As one of North America’s most experienced submetering providers, we’ve brought turnkey solutions to our clients for over 15 years, with 330,000 services under contract and 2,000,000 utility invoices issued annually. Our call centre, sales, engineering, commissioning, and billing are all under one roof – so we have you covered from design, to implementation to billing.
Metergy Solutions Inc. is a portfolio company of Brookfield Infrastructure, one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors.
