The Role
Support operations Project Managers by coordinating and executing field ticket requests: review tickets, prepare work instructions, schedule contractors/technicians, manage access, procure materials, update documentation, and help optimize field scheduling and customer communications.
Summary Generated by Built In
About Metergy Solutions Inc. (“Metergy”)
Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record. We’re a technology company that drives huge carbon emission reductions. This is a once-in-a-career opportunity.
As one of North America’s most experienced submetering providers, Metergy has brought turnkey solutions to clients for over 45 years. Metergy supplies, installs and remotely reads meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multi-residential and commercial buildings, and bills and collects for the cost of commodities and administrative charges for the services provided. The business model allows for long-term recurring revenue through an innovative Submetering as a Service (SaaS) model. Submetering is proven to reduce in-suite energy consumption by 40%, driving decarbonization efforts for Metergy’s clients. This performance has enabled Metergy to issue green bonds and obtain green financing.
Positioned as the #1 submeter provider in the New York and Canadian markets, and one of the largest in North America, Metergy has more than 900,000 contracted meters, issues over 4M utility bills annually and has over 500 team members. Metergy is a portfolio company of Brookfield Infrastructure Partners. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.
Our Mission
Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good.
At Metergy, we don’t just believe in our people; we champion them. When individuals feel valued, supported, and inspired to grow, incredible things happen. That’s why we’re thrilled to be recognized as a Great Place to Work for the second consecutive year! This achievement reflects our unwavering commitment to building a workplace that’s respectful, inclusive, and high-performing.
Come be part of a team that leads with passion, thrives on positivity, and delivers with precision. We’re proud of who we are and even prouder of where we’re headed.
Metergy office location is in Markham but will be moving to North York toward the end of 2026!
Role Overview
Metergy Solutions’ Operations team is responsible for the maintenance/service of completed submetering projects.
The Meter Operations Analyst supports the execution and monitoring of meter-related operational activities, including service ticket management, facilitating field service activities, arranging site access with clients and customers, maintaining operational records, and supporting the resolution of meter-related issues.
This role serves as a central point of contact between Operations, Field Services, clients, customers, property management teams, and contractors to help ensure meter-related work is completed safely, efficiently, and with a high level of customer service. It is an excellent opportunity for an individual looking to build a career in operations, utilities, field services, or customer support.
Responsibilities
- Review, prioritize, and manage meter-related service tickets and operational work requests.
- Facilitate field service activities by working with internal teams and external contractors to support the timely completion of operational work.
- Arrange building and site access for internal technicians and external contractors by working with clients, property managers, customers, residents, and other stakeholders.
- Serve as a primary point of contact for scheduling and access-related communications between internal teams, clients, customers, and contractors.
- Prepare work orders, service requests, and field instructions to support the successful execution of operational activities.
- Monitor ticket status, track completion progress, and follow up on outstanding work to support timely resolution.
- Communicate scheduling updates, site requirements, work status, and completion details to relevant stakeholders.
- Maintain accurate records and update operational systems, databases, and documentation related to service activities and field work.
- Assist with investigating meter-related issues and gathering information to support issue resolution.
- Contribute to continuous improvement initiatives that enhance operational effectiveness and customer experience.
- Provide responsive and professional customer service when interacting with clients, customers, contractors, and internal stakeholders.
- Perform other duties and responsibilities in support of the Operations team as required.
Qualifications
- College diploma or university degree in Business, Engineering, Utilities, Operations Management, or a related field.
- 1 - 3 years of related experience in planning and scheduling.
- Proficient in a variety of Microsoft applications (MS Office - Excel/SharePoint) and other relevant software tools.
- MS Power Automate (Nice to Have)
- Strong organizational and time-management skills with the ability to manage multiple priorities.
- Strong attention to detail and commitment to accuracy.
- Excellent communication skills and a professional attitude that positively affects customer relationships.
- Ability to work independently and collaboratively within a team environment.
- Valid Ontario Driving License
Any shown ranges reflects base salary. We offer discretionary bonus and additional benefits, including health and retirement, as part of our total rewards program.
Benefits & Perks
• Fully company covered heath and dental benefits from day 1
• Company funded Health Spending Account
• Plan for retirement with Deferred Profit Sharing Plan (DPSP) and RRSP Matching
• Grow with us! We provide support for continuous learning.
• Paid personal and sick days on top of your vacation
• Summer hours to enjoy the weather
• Company sponsored social events & more!
This posting is for an existing vacancy.
Our recruitment process includes accommodation for applicants with disabilities. All accommodations will consider the applicant’s accessibility needs due to disability and are available upon request.
Skills Required
- Technical degree or diploma from a recognized university/college.
- 1 - 3 years of related experience in planning and scheduling.
- Proficient in Microsoft Excel and SharePoint (MS Office) and other relevant software tools.
- MS Power Automate experience.
- Strong organizational and time management skills.
- Excellent communication skills and a professional attitude.
- Valid Ontario driving license.
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The Company
What We Do
Enercare Connections is now Metergy Solutions. As one of North America’s most experienced submetering providers, we’ve brought turnkey solutions to our clients for over 15 years, with 330,000 services under contract and 2,000,000 utility invoices issued annually. Our call centre, sales, engineering, commissioning, and billing are all under one roof – so we have you covered from design, to implementation to billing. Metergy Solutions Inc. is a portfolio company of Brookfield Infrastructure, one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors.
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