LuxExperience is the leading digital, multi-brand luxury group and the online shopping destination for luxury enthusiasts worldwide. LuxExperience operates a portfolio of some of the most distinguished store brands in digital luxury and creates communities for luxury enthusiasts with unique digital and physical experiences. Mytheresa, NET-A-PORTER and MR PORTER, jointly comprising the luxury segments of LuxExperience, offer highly curated edits of the most prestigious luxury brands across the world, featuring womenswear, menswear, kidswear, fine jewelry & watches, and lifestyle products. YOOX, which forms the off-price segment of LuxExperience, is the leading destination for multi-brand off-season online luxury shopping. The NYSE listed group operates worldwide.
To support our Payment & Fraud team we are searching for a Junior Payment & Fraud Coordinator (f/m/d) to be based in our Munich office.
WHAT YOU WILL DOFraud check of orders and handling of all customer-related payments/refunds
Monitoring and tracking of fraudulent orders, 2nd level support for payment-related requests
International fraud management: identification, analysis and assessment of suspicious fraud patterns
Chargeback/dispute handling and documentation
Close collaboration with different departments involved in the process (e.g. Customer Care, Returns, Accounting and IT)
Completed commercial education
(First) experience in payment, fraud or e-commerce and ideally, experience in processes and handling of chargebacks and disputes
Understanding of processes and interests regarding international payment methods
Individual initiative and hands-on mindset
Reliability and foresighted thinking
Enjoying teamwork and willingness to take responsibility
Conscientiousness in the handling of customer data
Very good level of English (spoken and written)
Profound knowledge of MS Office
Up to 32 days of holiday, depending on the length of service, starting with 28 days
Mobile office with up to 20% of your total contracted hours (job and position permitting)
10 days/year of mobile office abroad in EU-countries (job and position permitting)
Language & e-learning courses
Staff discount of up to 30%
Company pension scheme
Discounted membership for selected sports platforms & gyms
Access to LinkedIn Learning
Individual support on mental health & well-being (e.g. compatibility work and family life)
Skills Required
- Completed commercial education
- Experience in payment, fraud or e-commerce
- Experience in processes and handling of chargebacks and disputes
- Understanding of international payment methods and related processes
- Individual initiative and hands-on mindset
- Reliability and foresighted thinking
- Teamwork orientation and willingness to take responsibility
- Conscientious handling of customer data
- Very good level of English (spoken and written)
- Profound knowledge of MS Office
What We Do
LuxExperience B.V. is a leading digital, multi-brand luxury group and global online shopping destination for luxury enthusiasts. The company operates a portfolio of distinguished digital luxury brands, including Mytheresa, NET-A-PORTER, and MR PORTER in its luxury segment, and YOOX in its off-price segment. It offers highly curated selections of womenswear, menswear, kidswear, fine jewelry, and lifestyle products from prestigious brands worldwide.
