Who we are and what do we do?
We are PHOENIX Business Services, an international team of 200 colleagues operating as a Shared Services Center based in Vilnius. We are people who are passionate about doing things better. Improving. Learning. Developing. Our goal is to support our greatest mission - we deliver the PHOENIX Group, the largest pharmaceutical and healthcare provider in Europe. Home | PHOENIX group
The heart of the role
- 2nd Level Support & 3rd Level Coordination: Single point of contact for country purchase organizations / operational buyers – handling written requests, incidents, and system-related issues, troubleshooting across procurement and connected backend systems, and coordinating 3rd-level topics with external tool providers (ticket creation, follow-up, testing, and communication with country stakeholders).
- Answering all written requests and problems
- Problem - solving and troubleshooting in case of incidents/problems
- Editing / Handling of purchase order baskets with defects in all backends
- Master Data Management (Enhancement of master data, e.g., GL accounts; adaptations or customizing of master data, e.g., class – GL account mappings
- User Management (user generation/medication deletion)
- Support in Rollout projects (master data generation in test systems, etc.)
What makes you the best
- College or university degree in economics or a related subject or IT (1-3 years)
- General understanding of finance and procurement processes and standards
- Strong communication and advisory skills
- IT Affinity, ITIL Knowledge, an advantage
- Customer centricity through your day-to-day interactions
- Hands-on, solution-oriented mindset with ownership of topics end-to-end
- Multi-cultural acceptance, ability to work in a fast-paced and changing environment
- Proficient in English (both written and verbal), German skills are an advantage
- Experience with SAP, Basware, and other procurement systems is an advantage
Nice to have
• ITIL certification or service management knowledge
• Experience working in a structured support environment
Our colleagues value the most:
In addition to the usual perks at SSCs, such as private health insurance, annual bonus, public transport compensation, referral bonus, pet-friendly office with entertainment area, team buildings, and social events, we offer:
- Hybrid work from the heart of Vilnius and your beloved home💖
- Language courses (German, English, and French)
- 4 trust days per year.
- Gamified monetary rewards for automation projects 🎁
- Individualized competency development plan for your future career
- Compensation for your home office 💲
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Skills Required
- College or university degree in economics, a related subject, or IT
- 1–3 years of relevant experience
- General understanding of finance and procurement processes and standards
- Strong communication and advisory skills
- IT affinity
- Customer-centric approach
- Hands-on, solution-oriented mindset with end-to-end ownership
- Ability to work effectively in a multicultural, fast-paced, changing environment
- Proficiency in written and spoken English
- German language skills
- ITIL knowledge or certification
- Experience with SAP, Basware, and other procurement systems
- Experience in a structured support environment
What We Do
Our open positions ? https://bit.ly/PBS-CAREER Who are we and what do we do? ? We are an international team of 160 colleagues, operating as a Shared Services Centre (SSC) based in Vilnius. We are people who are passionate about doing things better. Improving. Learning. Developing. Our goal is to support our greatest mission – we deliver health - by providing financial, accounting, procurement and IT services to our company the PHOENIX Group, the largest pharmaceutical and healthcare provider in Europe, headquartered in Mannheim, Germany. How do we achieve our goal? ✅ By inviting people who care.?Those who are willing to perform their best, who are keen to challenge and improve the current situation, who are curious enough to try different things and who are open to new experiences. That is why we created a whole culture of continuous improvements, where everyone can suggest new ideas and actively engage in their implementation. Plus, being rewarded!
