Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
About the Role
At Thermo Fisher Scientific, our mission is to enable our customers to make the world healthier, cleaner and safer. Every day, our teams support scientific discoveries, healthcare innovations, and life-changing therapies that positively impact millions of people worldwide.
As a Junior Order Management Specialist, you will support customers across the DACH region (Germany, Austria, and Switzerland) by helping ensure customer orders are processed accurately and efficiently throughout the order lifecycle.
This role combines order management and customer support activities, with a strong focus on order entry, order modifications, order cancellations, quotations, account maintenance, and stakeholder coordination. Working closely with Sales, Finance, Warehouse, and Customer Service teams, you will help ensure smooth order fulfilment while maintaining high levels of accuracy and service quality.
This is a great opportunity for someone looking to build their career in customer operations and order management within an international environment
Why Join Our Budapest Team?
Our Budapest Shared Service Center is a dynamic international hub where talented professionals collaborate across multiple countries, functions, and business divisions.
Joining this team means becoming part of a growing organization that values learning, collaboration, and continuous improvement. You will receive structured onboarding, hands-on training, and support from experienced colleagues while gaining exposure to multiple systems, processes, and stakeholders across the business.
The team also participates in process improvement and automation initiatives, offering opportunities to contribute ideas and grow your operational expertise over time.
What You'll Do
Process customer orders, including order entry, modifications, cancellations, and updates.
Support order-related inquiries and provide updates regarding order status and deliveries.
Assist with customer account creation, maintenance, and data management activities.
Monitor and follow up on order holds to ensure timely resolution.
Support quotation-related activities and coordinate with internal stakeholders when required.
Maintain accurate customer and order information across multiple systems.
Collaborate with Sales, Finance, Warehouse, and Customer Service teams to support customer needs.
Work with Oracle E1, SAP, Salesforce, Genesys, and Microsoft Office tools as part of your daily activities.
Support reporting and administrative activities while maintaining high levels of accuracy.
Participate in process improvement and operational excellence initiatives when opportunities arise.
What We're Looking For
German language skills (B2 level) and English language skills (C1 level), both written and spoken.
Previous experience in customer service, customer support, order management, customer operations, administration, sales support, or another customer-facing environment.
Strong attention to detail and commitment to data accuracy.
Good organizational skills and ability to manage multiple tasks effectively.
Problem-solving mindset and willingness to investigate and resolve issues.
Positive attitude and willingness to learn new systems and processes.
Ability to work independently while also collaborating effectively within a team.
Good communication skills and ability to work with colleagues across different functions.
Proficiency in Microsoft Office applications.
Nice to Have
Experience with SAP, Oracle, Salesforce, Genesys, or similar systems.
Experience working in a multinational or shared services environment.
German-speaking customer support or order management experience.
Basic Excel reporting skills.
We also welcome candidates with transferable experience from other fast-paced customer-facing environments who can demonstrate strong attention to detail, learning agility, and a customer-focused mindset.
A Bachelor's degree is preferred; however, candidates with relevant experience and a strong willingness to learn will also be considered.
What We Offer
Competitive compensation package including annual performance bonus and comprehensive benefits.
Hybrid working model with 3 office days per week.
Flexible Cafeteria package including SZÉP Card contribution and additional benefit options.
Extensive onboarding and training programme, including Oracle E1 and SAP training.
Complimentary language courses and access to learning and development opportunities.
Opportunities to participate in process improvement and automation initiatives.
Career growth opportunities within a global organization.
Modern office environment on Váci út with employee parking, relaxation areas, complimentary refreshments, and excellent public transport connections.
Supportive, inclusive, and collaborative workplace culture.
Ready to Make an Impact?
Join a global team where your work helps ensure the smooth delivery of products and services that support scientific innovation around the world.
If you're looking for an opportunity to develop your skills, learn new systems, work with international teams, and build a career in customer operations and order management, we'd love to hear from you.
Skills Required
- German language skills (B2), written and spoken
- English language skills (C1), written and spoken
- Previous experience in customer service, customer support, order management, customer operations, administration, or sales support
- Proficiency in Microsoft Office applications
- Strong attention to detail and commitment to data accuracy
- Good organizational skills and ability to manage multiple tasks effectively
- Problem-solving mindset and willingness to investigate and resolve issues
- Ability to work independently while collaborating effectively within a team
- Good communication skills to work with colleagues across functions
- Bachelor's degree
- Experience with SAP, Oracle, Salesforce, Genesys, or similar systems
- Experience working in a multinational or shared services environment
- German-speaking customer support or order management experience
- Basic Excel reporting skills
Thermo Fisher Scientific Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thermo Fisher Scientific and has not been reviewed or approved by Thermo Fisher Scientific.
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Retirement Support — Retirement programs include a strong company 401(k) match and an employee stock purchase plan that add meaningful long‑term value. Feedback suggests these features stand out among core financial benefits even when base pay feels average.
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Healthcare Strength — Health coverage offers multiple national medical options alongside dental and vision, with company‑paid life and disability coverage. This breadth is considered a solid foundation even if some costs may not be the lowest among peers.
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Parental & Family Support — Paid parental and caregiver leave, backup care, adoption assistance, and specialized family resources are available. Feedback suggests these supports are a notable plus for colleagues managing family and caregiving needs.
Thermo Fisher Scientific Insights
What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
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