Gopuff

Junior Operations Supervisor

Posted 3 Days Ago

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Acton i London, Greater London, England, GBR

Hybrid

Entry level

eCommerce • Food • Logistics • On-Demand • Retail

Gopuff is the go-to platform for consumers' everyday needs. We deliver, so you can enjoy the moment.

The Role

Lead shift-level warehouse operations including supervising staff, picking and packing orders, managing delivery partners, receiving goods, inventory control, cycle counts, maintaining cleanliness and compliance, and supporting health and safety.

Summary Generated by Built In

Overview: Gopuff is looking for a Junior Operations Supervisor to join the Operations team. Directly reporting to a Site Leader, JOS' play an essential role at Gopuff that requires drive, perseverance, positivity, and enthusiasm for the challenge. The Junior Operations Supervisor role is a core part of the Site leadership team with responsibility to ensure high operational standards at our MFCs to deliver timely and accurately for our customers.

Customers turn to Gopuff to provide their everyday essentials - day and night, rain or shine. We're assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the world of retail faster than ever before. And it doesn't hurt if you like snacks.

You will be responsible for leading the team during your shift:

Leading: showing the warehouse team how it’s done, leading by example and being responsible for the management of Staff on shift. Training new team members and being confident on process and product
Picking and packing: accurately pick and pack items on a per order basis for dispatch to customers
Delivery Partners: Support with managing the Delivery Partners to ensure a slick delivery experience
Issue resolution: Contacting customers for substituted or out-of-stock items
Goods Inbound: Receive product from vendors, ensuring physical count matches purchase order/invoice, and resolving discrepancies
Stock management: Put away products to inventory locations and conduct cycle counts to minimise out-of-stock products. Manage waste and compliance and our partnership with TooGoodToGo
Warehouse management: keep the warehouse compliant, clean, organised and aligned with Operating Standards
Health and Safety: Supporting Onsite Health & Safety compliance and testing

About You:

You have experience working in a restaurant, retail or warehouse environment
General working knowledge of basic web-based software applications (e.g. Microsoft Office, Google Workspace)
Strong work ethic, punctual, responsible and honest
Effective communication skills
Organised, team-oriented, positive attitude and helpful
Flexible and available to cover shifts during operational hours (7am - 3am)

Benefits:

Holiday & Sick Pay
Weekly pay cycle (Get paid weekly!)
Career growth opportunities

#LI-DNP

At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.

And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.

Like what you’re hearing? Then join us on Team Blue.

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.

Skills Required

Experience working in a restaurant, retail, or warehouse environment
General working knowledge of basic web-based software applications (Microsoft Office, Google Workspace)
Strong work ethic; punctual, responsible and honest
Effective communication skills
Organised, team-oriented, positive attitude and helpful
Flexible and available to cover shifts during operational hours (7am - 3am)

Gopuff Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Gopuff and has not been reviewed or approved by Gopuff.

Healthcare Strength — Healthcare coverage is described as comprehensive for eligible employees, spanning medical, dental, vision, mental-health support via an EAP, and life/disability insurance. Family-building support is also included through fertility and surrogacy benefits.
Retirement Support — Retirement benefits include a 401(k) plan with an employer match that is described as immediately vested. Equity is also noted for some employees through RSUs and performance-related rewards.
Parental & Family Support — Parental leave is characterized as robust, with fully paid leave periods for birth and non-birth/intended parents. Childcare benefits are also referenced as available for working parents.

Learn more about Gopuff's Compensation & Benefits →

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The Company

HQ: Philadelphia, PA

11,000 Employees

Year Founded: 2013

What We Do

Gopuff is the go-to solution for immediate everyday needs, fulfilling customer orders of cleaning and home products, over-the-counter medications, baby and pet products, food and drinks, and in some markets, alcohol – in just minutes. With micro-fulfillment centers in every market it serves, the company delivers thousands of products quickly for a flat $2.95 delivery charge. Gopuff is open 24/7 in many markets and late-night everywhere else to bring customers what they need when they need it most. Gopuff was founded in 2013 by co-CEOs Rafael Ilishayev and Yakir Gola when they were college students at Drexel University. The Philadelphia-based company now operates more than 600 micro-fulfillment centers in more than 1000 markets across the United States, including Chicago and its suburbs. It has raised more than $3.4B in funding.

Why Work With Us

We are the instant needs category creator, delivering in about 30 minutes for a $2.95 delivery fee. Our business model sets us apart: we own the products we sell and house them locally in our own micro-fulfillment centers. We have an entrepreneurial culture and constantly innovate to build new categories that improve customer experience.