Junior Operations Analyst, Resi

Junior Operations Analyst

Location: Hybrid in Allen, TX only

About the Role:

Resi Media, LLC, a Pushpay company, is a privately held technology company broadcasting content for thousands of organizations around the globe. The industry leader in providing ultra-reliable live streaming to both physical venues and web destinations over a standard internet connection. Resi provides world-class technical support and customer service, having one of the highest satisfaction rates in the media industry.

The Junior Operations Analyst will play a critical role in supporting and optimizing the operational infrastructure of the GTM team. This position will focus on data analysis, process improvement, and tool optimization to enable efficient execution and alignment across the GTM functions, including Sales, Marketing, SDR, Channel, Enablement, and Customer Success teams. The ideal candidate is analytical, detail-oriented, and proactive, with a strong ability to manage multiple priorities and deliver actionable insights to stakeholders.

Ranked number 10 by Seattle Business Magazine in the ‘Washington’s 100 Best Companies to Work For’ list in the large companies category for 2024; and named as one of BuiltIn ‘Best Places to Work’ in Seattle, Denver and Dallas for 2025.

Benefits and Compensation:

We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer:

• 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee

• 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents

• 401K match

• Hybrid work model - 3 days in the office / 2 days remote each week

• 12 paid Company Holidays

• 2 paid Volunteer Time Off days

• 15 days PTO, to start, increases with tenure and seniority.

• Paid parental and adoption leave

• Compensation Range: $22.86/hr. - $26.42/hr., depending on experience

Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

What You’ll Do:

Data Analysis and Reporting

• Pull data for various GTM initiatives and needs. 
• Develop and maintain dashboards and reports to track KPIs such as pipeline growth, conversion rates, and revenue attainment.
• Ensure data accuracy and consistency across GTM systems and tools.
• Track GTM initiative performance against objectives, highlighting areas of success and opportunities for improvement.

Operational Process Improvement

• Partner with GTM stakeholders to identify inefficiencies and implement scalable operational workflows.
• Document and optimize existing processes, creating templates to drive consistency.
• Support system integration efforts to ensure seamless data flow and operational alignment.

Tool Management and Optimization

• Assist in evaluating, implementing, and maintaining tools that enhance GTM team effectiveness, such as CRM platforms, data visualization tools and project management software.
• Monitor tool usage and adoption, providing training and support as needed to maximize ROI.

What You’ll Bring:

• BA/BS degree preferred or equivalent practical experience.
• 1-2+ years of experience in analytics, operations, sales operations, marketing operations, or related analytical roles.
• Strong skills in CRM systems (e.g., Salesforce) 
• Strong analytical skills with experience in data visualization and reporting tools (e.g., Tableau, Looker, Redash, etc.)
• Proficiency in SQL for querying and managing data across relational databases. 
• Excellent organizational skills with the ability to manage multiple projects and priorities simultaneously.
• Strong interpersonal and communication skills, with an ability to collaborate effectively across teams.
• Knowledge of project management tools (e.g., Asana, Jira) and experience with data hygiene and governance practices is a plus.
• Experience working in faith-based or SaaS industries is preferred, but not required.

Work Environment & Physical Demands: 

Prolonged periods of sitting at a desk and working on a computer will be required. This role consistently operates standard office equipment such as computers and phones. This is largely a sedentary role but may occasionally require lifting up to 50 pounds, walking, bending, or standing as necessary. This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.

If you require a modification to your work equipment or furniture please contact the People Team - [email protected]

Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. Pushpay uses E-Verify to confirm employment eligibility. Head to our career page to learn more.

If you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Pushpay, please contact [email protected].

About Pushpay

Pushpay helps organizations and communities come to gather & stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 550 Pushpay teammates support 10,000+ customers as they drive social good, and we’re honored to have processed over $15 billion in charitable giving. We’re growing fast, including some exciting acquisitions in recent years, and we need driven talent. Join Pushpay and grow with us!