NPI & Product Support Engineer
AudioCodes is looking for an NPI & Product Support Engineer to join our NPI and Product Engineering group.
In this role, you will be responsible for the technical readiness of AudioCodes products throughout their lifecycle — from New Product Introduction (NPI), through software releases, manufacturing, and post-production support.
This is an internal-facing role, working closely with R&D, Operations, QA, and manufacturing partners.
Key Responsibilities:
- Lead and support NPI activities across AudioCodes products
- Own the technical readiness and validation of software releases
- Provide advanced technical support to internal teams, including R&D, QA, and manufacturing
- Perform deep root-cause analysis for hardware and software issues
- Support repair processes for failed boards, including hands-on technical investigation
- Take responsibility for the technical performance of subcontractor teams (e.g., Flex China)
- Ensure alignment and accuracy of hardware, software, and BOMs across products
- Own and maintain high-quality technical documentation
- Collaborate cross-functionally to ensure smooth product launches and ongoing stability
Requirements:
- Up to 5 years of experience.
- Practical Engineer (B.Sc. in Engineering – advantage)
- Strong knowledge of networking protocols (advanced level)
- Solid understanding of hardware/software systems and product-level troubleshooting
- Fluent English (written and spoken)
- Strong ownership mindset and ability to work independently
- Team player with excellent cross-functional communication skills
What We Do
AudioCodes Ltd. (NASDAQ, TASE: AUDC) is a global leader in enterprise voice technology and voice AI innovation. We help organizations unlock the full value of voice, transforming every conversation into a strategic asset that drives smarter decisions, better experiences and business growth. Our portfolio spans secure voice infrastructure, unified communications and contact center integration and next-generation AI-powered voice solutions. With over 30 years of expertise and a presence in more than 100 countries, AudioCodes is trusted by 65 of the Fortune 100 to power intelligent, agile and future-ready interactions across the enterprise.
