Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.
We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together.
Overview
The Network Operations Associate is responsible for ordering and managing telecommunications circuits and trunks across our network operations workflow. This includes working with T1, MUX, and DS3 (types of network circuits), Meet Points (connection points between carrier networks), and Trunks (the traffic channels built on top of a circuit to carry calls).
The role involves processing new, augment, downsize, and disconnect orders for trunking-only and combination orders, as well as new and disconnect orders for MUX and DS3 circuits.
The ideal candidate will utilize Incumbent Local Exchange Carrier's (ILEC) online portals. They will also use Neustar (a third-party order management platform) for processing orders, checking statuses, managing rejects/resolution, clarifying error status (jeop) notifications, and obtaining accurate service order completions.
Additional Responsibilities:
- Strive for order accuracy, conduct follow up, and escalate with the service provider based on standard response intervals
- Conduct research on historical data to verify clarifications based on current inventory
- Foster relationships with ILECs and providers to successfully implement network changes in a timely manner
- Work with the Testing team to resolve issues with trunk and transport orders
- Assist with process documentation
- Submit requests for SS7 (a protocol used to set up and manage calls across carrier networks) implementation and disconnect
- Assist PSTN (Public Switched Telephone Network — the traditional telephone network) customers to resolve issues with ordering and completion
Qualifications:
- Advanced english level
- Attention to detail and ability to manage a high volume of orders with changing priorities
- Ability to take ownership, determine next steps, and attempt resolution when issues arise
- Comfortable working with deadlines, including proactive follow-ups and escalation when needed
- Good decision-making and reasoning skills, particularly in operational or troubleshooting scenarios
- Experience or aptitude for project coordination or project-management-type work
- Good communication skills to work with carriers, vendors, customers, and internal teams
- Telecommunications experience is a plus; candidates from network operations, technical support, or project-driven operational roles are encouraged to apply
Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
Read more about our hiring process.
Skills Required
- Advanced English level
- Attention to detail
- Comfortable working with deadlines
- Good decision-making skills
- Telecommunications experience
Infobip Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Infobip and has not been reviewed or approved by Infobip.
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Fair & Transparent Compensation — Pay is positioned as aligned to experience and industry standards, supported by regular compensation reviews and a stated equal-pay approach. Clear salary ranges are presented for certain roles, improving comparability for candidates.
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Equity Value & Accessibility — Equity participation is positioned as broadly available through an employee share ownership plan with eligibility from day one. Company-wide enrollment signals that ownership is intended to be a standard component of total rewards rather than a niche perk.
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Leave & Time Off Breadth — Time off is portrayed as relatively robust, including sizable vacation, sick time, holidays, and additional leave tied to life events. Extra paid time such as volunteering and recognition days adds breadth beyond baseline PTO.
Infobip Insights
What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage. Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future. Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
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