ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.
We're hiring a Network Engineer I to help keep our multi-site network running smoothly. You'll work alongside senior engineers, get hands-on with enterprise-scale infrastructure, and build a real foundation for a networking career — without being thrown in at the deep end.
What You'll Do
- Monitor network systems and respond to alerts, escalating complex issues to senior engineers
- Support day-to-day maintenance of our WAN/LAN infrastructure and site connectivity
- Assist with configuration changes, patching, and troubleshooting for switches, routers, and firewalls
- Keep network documentation and diagrams current
- Help end users resolve connectivity and hardware issues
- Triage alerts in tools like DataDog and log recurring issues for senior review
What You'll Bring
- 0–2 years of hands-on IT or network support experience (internships and personal lab work count)
- A solid grasp of networking fundamentals: TCP/IP, VLANs, DNS/DHCP, basic routing and switching
- 0-2 years experience with WiFi, heatmapping, capacity designing and infrastructure design as nice to haves
- 0-2 years experience with Ubiquiti and Unifi products
- Comfort following documented procedures and escalation paths
- Strong communication skills — you'll work directly with end users
- Associate's or Bachelor's degree in a related field, or equivalent experience
Nice to Have
- CompTIA Network+ or Cisco CCNA (or working toward one). Exposure to firewalls, VPNs, or SD-WAN environments is a plus — we'll train you on our stack either way.
- Ubiquiti URSCA or other Ubiquiti certificates preferred
About ShipMonk
ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.
Why ShipMonk?
We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.
- Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.
Our Core Values
Our values are the heart of our culture. We're looking for individuals who embody these principles every day.
- Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.
- People make ShipMonk: We believe in our team and invest in our people.
- Own it: We take ownership of our work, our mistakes, and our successes.
- Get sh*t done: We're a fast-paced, high-growth company that values action and results.
- Change the score: We challenge the status quo, constantly innovating and improving.
ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Skills Required
- 0-2 years of hands-on IT or network support experience (internships and personal lab work count)
- Solid grasp of networking fundamentals: TCP/IP, VLANs, DNS/DHCP, basic routing and switching
- Comfort following documented procedures and escalation paths
- Strong communication skills and ability to work directly with end users
- Associate's or Bachelor's degree in a related field, or equivalent experience
- CompTIA Network+ or Cisco CCNA (or working toward one)
- Exposure to firewalls, VPNs, or SD-WAN environments
What We Do
ShipMonk is revolutionizing eCommerce order fulfillment by providing the most personal and attentive fulfillment and inventory management solution for today's global economy. Our multichannel order fulfillment service and software enables SMBs to focus on building their brand and achieving next-level growth. It's how we execute on the promise of our motto: "Stress Less, Grow More."
