Junior Network Administrator

Company Description

Customized Energy Solutions (CES), a privately-held company, is a leading service provider of market intelligence and operational support services to companies participating in the retail and wholesale electric and natural gas markets. Utilizing deep know-how developed since the inception of the deregulated energy markets, CES provides accurate & timely analysis on regulatory changes, market opportunities, and operational efficiencies for electricity and natural gas commodities. 

Customized Energy Solutions Ltd. has been recognized regionally and nationally for its impressive and sustained growth, including INC. 500 | 5000 and The Philadelphia Business Journal as a Top 100 Companies in Philadelphia, Hall of Fame for five or more consecutive years. It was ranked as one of the “Best Places to Work” by the Philadelphia Business Journal.

Our team of associates at CES is highly motivated, innovative, and passionate about providing excellent Services to our clients. We look for individuals interested in growing with our company, and working in an exciting, open and collegial work environment. Our main office is in Philadelphia, with satellite offices in various U.S. states, Canada, Japan, India and Vietnam.

Job Description

The Network Administrator will play an important role in overseeing various technical administrative responsibilities within the organization. This position will be primarily responsible for maintaining a variety of industry leading network monitoring and management tools and utilities. This position will also provide on-site data center technical operations, such wiring, device installations, physical connectivity, and other support initiatives. The individual filling this role will interact and coordinate with internal client teams to enable improved awareness and visibility into the status and performance of network, server, and cloud infrastructure. Additionally, this role will be responsible for managing hands-on network and infrastructure support tasks in the Philadelphia metro area. The Network Administrator will address technical needs and maintain vigilance over system availability. The candidate filling this role will function as an escalation path for support of technology-related issues and will support the Infrastructure Services team including rotating on-call schedule. This is an on-site position.

Job Responsibilities

• System Availability Monitoring: Manage and maintain monitoring and alerting systems to track and ensure the availability and performance of critical systems, promptly addressing and/or escalating any issues that may arise. Maintain Configuration Management Databases
• Availability Dashboard Implementation: Design and create custom monitoring and alerting dashboards to provide relevant valuable information to internal and external client teams
• Software Updates and Patch Management: Support and contribute to the implementation of automated network infrastructure update and patch management to ensure network equipment and software are up to date with the latest patches and updates to address security vulnerabilities and enhance performance.
• Data Center Technical Operations: Coordinate and execute activities related to data center operations, including wiring, device installation, and managing physical connectivity to support the organization's IT infrastructure.
• On-Site Technical Support: Address escalated on-site technical support initiatives, troubleshoot issues, and provide technical assistance as needed to maintain uninterrupted IT services.
• Network Documentation: Maintain accurate and up-to-date network documentation, including network diagrams, configurations, and inventory.
• User Support: Act as an escalation path for technical support to end-users, addressing network-related concerns and troubleshooting connectivity problems.
• Other Duties as assigned: Perform other required server, network, application support tasks as required or requested by the business.

Qualifications

• Minimum of 5 years experiences working in an advanced network management and support role
• Bachelor’s degree or related experience
• Knowledge of and advanced experience with industry-leading network management and
• monitoring tools and CMDB technologies
• Ability to learn quickly, absorb and understand new things quickly
• Knowledge of ITSM Processes & Service Desk Tools
• Knowledge of and experience supporting data center, server room, network closet, operations.
• Excellent customer service, written and oral communication skills
• Good organizational and time-management skills
• Excellent troubleshooting and problem-solving skills
• Ability to understand and follow documentation, repeat existing processes and create new documentation
• Ability to work effectively in a team and individually with minimal supervision

Additional Information

Salary is commensurate with experience. Benefits include performance bonus and profit-sharing Medical Savings Account, comprehensive health Insurance, disability insurance, life insurance, and 401K matching and tuition reimbursement. Excellent opportunities for advancement.

Customized Energy Solutions provides equal employment opportunities to all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.