The Account Management Data Team ensures our B2B customers get the maximum value from our industry-leading data solutions while driving strategic retention and expansion. As our new Account Manager, you will serve as the dedicated advocate for a portfolio of clients, connecting their business goals with our data capabilities. With our data category rapidly expanding and our sights set on conquering new domains in the coming years, we need a proactive relationship builder to help us scale. The underlying challenge is not just keeping customers happy, but continuously educating them, spotting new opportunities, and managing complex technical and commercial conversations to drive both client success and revenue growth.
In this role, you will:
- Serve as the dedicated point of contact for B2B customers, maintaining consistent communication across multiple channels to ensure high satisfaction and retention.
- Proactively identify, negotiate, and drive new upsell and expansion opportunities, managing each deal through to successful closure.
- Act as the primary product advocate by addressing technical inquiries and collaborating with internal cross-functional teams to resolve complex customer issues.
- Design and implement new value-creating activities, campaigns, and feedback collection strategies to deepen customer engagement.
- Oversee CRM data quality (including tracking opportunities, conversions, and data enrichment) to ensure accurate reporting and timely follow-ups.
Your skills & experiences:
- At least 1–2 years of experience managing customer engagements with a proven track record of driving positive outcomes for clients.
- Strong relationship-building skills and commercial awareness, with the ability to map our product value directly to the client's business goals.
- Exceptional written and verbal communication skills in English, combined with the ability to advocate for customer interests internally.
- A strategic mindset for identifying account expansion opportunities and confidence in handling difficult conversations or objections effectively.
- A proactive, analytical, and collaborative mindset—you are comfortable "reading the room," tracking personal progress, and sharing your learnings with the team.
Nice to Have:
- Previous Customer Success, Account Management, Sales, or Procurement experience at a B2B SaaS or data company.
- Hands-on sales experience.
- Negotiation skills and experience managing contract discussions.
- Familiarity with general data concepts.
Salary & Benefits:
- Gross salary: 2000-3300 EUR/month. Keep in mind that we are open to discuss a different salary based on your skills and competencies.
- Growth & Learning: 40+ internal learning options, external conferences, mentorship, and year-round knowledge-sharing.
- Health & Well-being: Private health insurance, psychotherapy, on-site well-being consultants, 24/7 gym access, and a wellness app.
- Celebration & Community: Team events, an overseas workation, quarterly team-building budgets, and plenty of ways to mark milestones together.
- Plus bonus vacation days, paid life-moment days off, barista coffee, and all the tools you need.
See the full list of benefits here: https://career.oxylabs.io/blog/our-work-benefits/.
Skills Required
- 1-2 years of experience managing customer engagements with a proven record of positive client outcomes
- Strong relationship-building skills and commercial awareness
- Excellent written and verbal English communication skills
- Ability to identify account expansion opportunities and handle difficult conversations or objections
- Proactive, analytical, and collaborative mindset
- Previous Customer Success, Account Management, Sales, or Procurement experience at a B2B SaaS or data company
- Hands-on sales experience
- Negotiation skills and contract discussion experience
- Familiarity with general data concepts
What We Do
Established in 2015, Oxylabs is a web intelligence acquisition solution and premium proxy provider, enabling companies of all sizes to utilize the power of big data. Constant innovation, an extensive patent portfolio, and a focus on ethics have allowed Oxylabs to become a global leader in the web intelligence collection industry and forge close ties with dozens of Fortune Global 500 companies. In 2022 and 2023, Oxylabs was named Europe's fastest-growing web intelligence acquisition company in the Financial Times’ FT 1000 list. Unlocking the power of web intelligence with Oxylabs! As businesses look for ways to create and optimize revenue streams, internal data is being exhausted, forcing companies to turn outwards. Organizations are now competing over external data insights that are fueling the digital economy's growth. Oxylabs proudly stands as a leading force in the web intelligence collection industry. Our innovative and ethical scraping solutions make web intelligence insights accessible to those that seek to become leaders in their own domain. Why choose us? Industry Leaders: As one of the market-leading companies, we offer cutting-edge web scraping solutions backed by the world's largest ethical proxy network. Partnering for success: We view our clients as partners, working hand in hand to maximize the benefits of our collaboration. Your success is our success. Elevate your business with our services: - Market Research: Gain insights that drive informed decisions. - Ad Verification: Ensure real audiences see your ads. - Brand Protection: Safeguard your online reputation. - Travel Fare Aggregation: Optimize travel-related pricing. - SEO Monitoring: Stay ahead in search engine rankings. - Pricing Intelligence: Make data-driven pricing decisions and more. Curious about how Oxylabs can supercharge your business? We're here to help! Drop us a line at [email protected].
