Our firm is an outreach organization sponsored by some of the most prestigious and nationally recognized clients. We are one of the fastest-growing outreach programs in our area with a network impacting thousands of individuals nationwide. Our mission is to ensure that our members have communication outlets and services to better their economic circumstances; we significantly improve the tools necessary to provide stability for low-income families in the Ontario, California area. Our Junior Marketing & Outreach Representative team is our greatest asset, and we strive to create an environment where everyone has the tools, feedback, and opportunity to excel and grow professionally.
The Junior Marketing & Outreach Representative acts as a liaison between our outreach program and its members or potential members. This individual is responsible for assisting members or potential members with issues and/or inquiries they may have about their applications. The Junior Marketing & Outreach Representative is also responsible for receiving and addressing member inquiries, resolution of member complaints, client education, retention of membership.
Junior Marketing & Outreach Representative Responsibilities:
- Interacting directly with customers to provide information in response to inquiries, concerns, and questions about their product offers.
- Assisting members in enrollment and provider services.
- Following-up on customer inquiries and complaints that have not been resolved.
- Communicating effectively to members to ensure members understand expectations of their concerns.
- Performing research on billing inquiries and claims to provide service.
- Acting as a liaison between the member and various departments to address concerns.
- Additional duties as assigned.
Junior Marketing & Outreach Representative Requirements:
- Strong interpersonal and communications skills
- Maintains a high energy attitude
- Interested in learning work ethics and motivational skills
- Strives for growth in a team dynamic
- Open to management training
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What We Do
At TMT Communications, Inc., we believe that developing connections with consumers is essential to ensuring return business. As such, we create and execute experiential marketing campaigns that guarantee impressive lead generation by forging meaningful relationships with specific demographics.
This method is remarkably more impactful than passive means of outreach, like telemarketing and billboard ads. With careful research and analysis of market trends and geographic areas, we effectively develop specific messaging that never fails to drive growth.
Furthermore, we take special interest in our marketing analysts by training and mentoring them to position brands for the utmost market saturation. Using the information and skills gained during our in-depth coaching program, our team members infuse energy and value into the projects they manage, resulting in optimal lead generation.
