Junior Manager -Rewards Operation

Job Title-Junior Manager Rewards
 

About the Function:                                       

Global Business Operations keeps our business moving, connecting markets, streamlining processes and keeping everything running smoothly at scale. 

With teams across Bangalore, Budapest, Bogotá, Gurugram, and Manila, GBO delivers the essential services that support our day-to-day performance, from finance to operations and beyond. It’s a truly global environment, where collaboration across time zones and cultures is part of everyday life. 

You’ll gain exposure to different markets, build skills for the future and develop a broad understanding of how a business operates at scale. It’s a great place to learn, grow and see the bigger picture.

About the role:

ROLE PROFILE

Job Title:

Junior Manager – Global Reward Operations (Level 5C)

 Reports To: Global Reward Operations Manager

Context/Scope:
Global HR Operations is Diageo's HR Shared Service organization, providing services through First Point centres located in Budapest, Nairobi and Bangalore. The Global Reward Operations (GRO) team partners with Global Reward COEs, HR Business Partners, Executive Reward, Technology and HR Operations to deliver operational excellence across the Annual Reward Cycle (ARC), Global Employee Recognition programme, and other global reward processes. The role is responsible for leading operational delivery, process governance, Tier 2 support, customer engagement, and continuous improvement to ensure compliant, efficient, and seamless global reward and recognition operation

 A) Financial Provide data and logistical processes which enable the business to effectively manage salary, stock and bonus budgets which are multi-million-pound investments.

 b) Market Complexity Engage Globally with HR BPs, Reward teams, Executive Reward, senior Line Managers, Diageo IS and HR Process Governance, People Data Governance

 Drive/lead a process improvement and simplification agenda for Reward processes and technologies. Responsible for handling the daily operation of the team. Deputise for the Global Reward Operations Manager.

Purpose of Role :
The purpose of the role is to enable the critical reports and processes of Salary Review, Bonus and Long-Term Incentives for the Global Diageo population that use the Workday platform, also delivering offline reports to support  Leads/managers.

Top Accountabilities :

Process and Engagements Data Enables processes to ensure there are accurate data, optimally supporting the Annual Reward Cycle.

Delivers solutions to eradicate poor data quality issues that are barriers to the brilliant execution of reward processes.

Partners optimally with other stakeholders to ensure they can effectively deliver on their responsibilities with regard to data quality.

Controls & Compliance: Ensure relevant data and processes are handled in line with Diageo Controls and Risk Management expectations (100% compliant) as well as GDPR requirements.

 Process Management Annual Reward Cycle

 • Mapping of market specific corrections

 • Data quality - reports: focal point between Data Governance and Reward for corrections

• Engagement with First Point teams & Trainings for First Point teams (reward DQ): focus on JML to implement control points where they can detect data errors

 • Mass uploads: provides support to Reward, reviews mass upload data, engagement with Tech CoE

• Creates and drives new template where Reward Managers can submit corrections

• Assigns relevant WD accesses and receives training on using the same

• Design of new correction process: ARC related data corrections in WD, statement corrections (replacing INT files) Preparation for unknown ARC corrections:

• Tracker is built to collect all corrections needed after ARC closure and used and rigorously maintained to track all corrections globally. The tracker provides base for all analysis.

• New 'correction request' template is implemented and communicated Preparation for known corrections (market variations):

• All known corrections are prepared, templates to be used (if offline), step-by-step process / timelines / R&R is signed off by applicable markets and GRO Leadership Page 2 ARC manual adjustments - globally:

• Responsible to run the known and unknown manual correction process (based on the previously signed off new process)

• Maintains tracker and Service now queues • reports on correction statuses to both GRO and Reward

 • Correct & Load Reward Statements • Known correction

• Including MIP corrections Customer Engagement Partners with and delivers appropriate interventions for first point, HR Business Partners, Reward Managers, Executive Reward for the successful completion of the Annual Reward Cycle.

Skills, qualifications and experience required

• A good understanding of guideline of HR processes & data.

• Strong analytical/numerical and problem-solving skills.

• Methodical, logical, organised and flexible approach to work.

• High level of attention to detail.

• Advanced MS Excel Skills

• Data and Process mapping skills and experience.

 • Experience of extracting and manipulating data from different data sources and reconciling that data.

 • Excellent communication, influencing & customer management skills.

 • Ability to meet deadlines, work under pressure, prioritise own workload and take ownership of problems.

• Significant work-related experience in gathering, tracking, manipulating and analysing data.

• Experience in use of following systems a bonus: Workday People Management

• Monitor process adherence and ensure compliance with organizational policies, controls, and service-level agreements (SLAs).

• Analyze recognition data and trends to identify process improvement opportunities and enhance the employee experience.

• Maintain accurate records, case documentation, and audit trails for all inquiries and resolutions.

• Assist in creating and maintaining process documentation, standard operating procedures (SOPs), and knowledge articles.

Work in close partnership with the Global Reward Operations Manager to further standardise processes and policies

 Barriers to Success in Role

 • Inability to work under tight schedule and pressure

• Inflexibility on role and responsibilities

•Ineffective planning and prioritization of activities (considering the breadth of the scope and the relatively limited resources we have)

• Lack of attention to detail

 • Ineffective customer engagement and management of relationships

• Inability to transform analyses into value insights related to our business priorities

 Flexible Working Options based on ops need, this role is Bangalore based and normal flexible working arrangements and policies will apply.

Diversity statement:

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We accept diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, approaches, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you.

If you require a reasonable adjustment, please ensure that you bring together this information when you submit your application.