We're looking for a Junior Loyalty Support Specialist to support and develop our loyalty program: working with promo codes and marketing campaigns, helping improve customer experiences, and partnering with marketing, support, and development teams. You'll combine communication, problem-solving, and basic technical skills to keep processes running smoothly and contribute to new loyalty features and initiatives.
Job responsibilities
- Handle requests in the Slack channel related to promo code creation and other marketing campaigns.
- Support first-line support colleagues with questions regarding the loyalty program and promo codes.
- Participate in the development of the loyalty program: collect feedback, suggest improvements, and contribute to the implementation of new features.
- Communicate with other teams (marketing, support, development).
- Prepare reports on the channel’s status and activities using spreadsheets.
- Manage simple projects: clarify requirements and drive tasks to completion.
- Perform validation of self-registered partners in specific regions according to established procedures.
- Answer partners’ questions in the email channel and perform follow-up calls about existing offers.
Requirements
- Attention to detail and the ability to articulate thoughts clearly.
- Readiness to work with large volumes of information and meet deadlines.
- Basic spreadsheet skills (Google Sheets, Excel).
- Strong communication and teamwork skills.
- Language proficiency: Fluent in English; other languages are a plus.
Benefits
- Flexible schedules and opportunity to work remotely;
- Ambitious and supportive team who love what they do, appreciate each other, and grow together;
- Internal programs for adaptation and training, development of soft skills, and leadership abilities;
- Partial compensation for participating in external training and conferences;
- Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world;
- Corporate prices on hotels and travel services;
- MyTime Day Off - an extra non-working day without loss of compensation.
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Skills Required
- Strong attention to detail and ability to articulate thoughts clearly
- Ability to handle large volumes of information and meet deadlines
- Basic Google Sheets and Microsoft Excel skills
- Strong communication and teamwork skills
- Fluent English proficiency
- Additional language proficiency
Emerging Travel Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Emerging Travel Group and has not been reviewed or approved by Emerging Travel Group.
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Wellbeing & Lifestyle Benefits — Remote-first arrangements and flexible schedules are highlighted across brands, and corporate prices on hotels and other travel services provide an industry-specific perk. Learning supports such as a corporate English school and partial reimbursement for courses and conferences complement the lifestyle-oriented package.
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Leave & Time Off Breadth — An extra paid “MyTime Day Off” once per quarter is described to support work–life balance. Generous PTO, paid sick days, and paid holidays are also referenced on third‑party listings.
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Healthcare Strength — In the U.S., health insurance with HSA options is described as available for some employees.
Emerging Travel Group Insights
What We Do
Emerging Travel is an online travel group based in Delaware, USA. The company operates brands RateHawk, ZenHotels and RoundTrip in 180+ source markets. Our products help customers select and book all types of accommodation from over 1.7 m options in 220 countries. Our goal is to enable customers to plan all aspects of travel for work and for pleasure. Emerging Travel Group has been founded in 2010, and today employs more than 1 200 people across Europe, CIS, Middle East, and South Africa in roles ranging from product and business development to specialized multilingual customer support for all our customers, whether they are trade partners or individuals simply booking their hotels online. Our mission is to enrich everyone’s travel experience around the world through cutting edge technology and excellent customer service.
