We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 20 markets and more than 35 Emma stores across Europe.
Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide.
It’s our people who bring this mission to life. At Emma, you’ll join a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together.
Ready to awaken your best with us?
What you'll do:
- You will be part of the Americas Operations and be responsible for operational topics for the Americas market.
- You will be the key contact and work closely with our suppliers plus warehouse & logistics partners in LatAm
- You will work closely with our global operation team to create the strategy that connects the procedure with your market insights.
- You will create/optimize the smooth process from product shipment to last-mile delivery.
- You will collaborate with Customer Excellence team to address customer concerns.
- You will monitor closely with Americas S&OP team the sales velocity and provide insights for the forecasting of supply.
- You will oversee and analyze the operational workflow and optimize the procedure.
- You will create a strategy that automates the process of our cooperation with suppliers/warehouse partners.
- You will ensure a highly efficient process handling from order-cash-delivery.
- You will conduct regular review and optimize operation cost and efficiency.
- You will support multi-channel strategy for both offline and online.
What you'll bring:
- You have finished a graduation degree in Business Administration, International Business, Engineering, Production, or a related field
- You have ideally had previous working experience with operations and/or supply chain and/or First Mile/ Last Mile in Mexico
- You are fluent in English
- You have a positive mindset to overcome problems and to find out-of-the-box solutions
- You enjoy team work and take ownership for your tasks
- You are a self-starter and can work independently
- You have a strong understanding of supply chain and production
- You are analytically strong and have a strong appetite for making evidence-based, rational decisions
- You consider multiple aspects when making business-relevant, pragmatic decisions
- You are fascinated by fast scalable business models
What we offer:
- A combination of personal and company growth to accelerate your career and help you reach your goals.
- The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team.
- Wellbeing activities
- Hybrid home office policy
- Flexible schedules
- Pet-friendly office
- Monthly salary + pantry & restaurant vouchers
- Benefits higher than the law
We are on a mission to become No.1 in the world of sleep, and we’re looking for driven, ambitious people to help us shape what’s next. If you’re curious, hands-on, and ready to challenge the status quo, you’ll find the space here to make things happen and create real impact.
We are proud to be an equal opportunity employer and are committed to building an inclusive workplace. We celebrate diversity and consider all qualified applicants regardless of race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Our aim is to get back to you within a few days. Due to the high volume of applications, there may be slight delays, but we’ll get back to you as soon as possible.
Skills Required
- Degree in Business Administration, International Business, Engineering, Production, or a related field
- Fluency in English
- Strong understanding of supply chain and production
- Strong analytical skills and evidence-based decision-making ability
- Ability to work independently and take ownership of tasks
- Positive, problem-solving mindset with ability to develop creative solutions
- Teamwork and collaboration skills
- Previous experience in operations, supply chain, or first-mile/last-mile logistics in Mexico
- Interest in fast, scalable business models
What We Do
We are Emma – The Sleep Company. We revolutionise sleep by pushing the boundaries of what technology can do for rest. Our aim is to awaken people's best by enhancing their sleep. We are one of Europe’s fastest-growing sleep innovation companies with 1000 + team members, representing over 65 nationalities at our international offices in Frankfurt, Lisbon, Manila, Mexico City and Bucharest. Our work culture is built on strong values promoting community, agility, and ownership. Growth and excellence in all areas are important to us, which is why we offer our team members opportunities to unlock their full potential professionally and personally. Emma proudly celebrates diversity. We are an equal opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age
