We’re reinventing payments.
In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in-person commerce, is game changing.
Now, over 150,000 customers across four countries choose to transact billions with us every year.
But we’re just getting started.
Our people are the driving force behind our success. They are our greatest investment and our ultimate competitive advantage. We hire exceptional people and give them the autonomy, trust, and ownership to thrive. The results take care of themselves.
The Role:
2025 is a transformative year for Dojo as we continue our rapid growth across Europe—and we’re excited to bring fresh talent into our expanding Italian team. We're looking for a driven and detail-oriented Junior KYC Analyst to support our merchant onboarding and risk management efforts in Italy.
Based in Milan, this is a fantastic opportunity to gain hands-on experience in KYC within a high-growth fintech environment. You’ll work closely with experienced underwriters and our wider Risk, Compliance, and Commercial teams to ensure safe and efficient onboarding of merchants—learning how to assess risk, understand compliance requirements, and contribute to our mission of delivering secure, seamless payments.
If you’re early in your career, eager to learn, and ready to grow in a supportive and fast-paced environment, we’d love to hear from you.
What You Will Do:
- Support Application Reviews: Assist in reviewing merchant applications and requests for services, helping balance business growth with risk awareness, while meeting service standards.
- Learn Risk Assessment Techniques: Contribute to evaluating new merchants by supporting the review of documentation (financial and KYC/KYB) and flagging potential financial crime or credit risks.
- Assist in Credit Evaluations: With guidance, help review basic financial documents to identify potential concerns and understand industry-level risk factors.
- Compliance Support: Help ensure our onboarding practices meet Italian and EU regulatory standards by supporting KYC/KYB processes and documentation checks.
- Understand Acquiring Risks: Build knowledge around payment processing risks across different industries and how Dojo mitigates them.
- Commercial Collaboration: Work closely with the commercial team to support risk-related queries and escalations. Help deliver training and guidance to improve onboarding quality, speed, and merchant experience.
- Cross-Team Communication: Liaise with other teams such as Compliance and Financial Crime to ensure a smooth onboarding process for higher-risk applications.
- Grow with Us: Be part of continuous improvements in our underwriting processes and gain exposure to policy development and market trends.
What You Will Bring:
- Interest in Risk or Finance: A strong interest in credit, fraud, compliance, or financial analysis. Any exposure to payments, fintech, or banking is a plus but not required.
- Attention to Detail: A careful and thorough approach to reviewing documents and spotting inconsistencies or potential risks.
- Strong Communication: Comfortable interacting with team members and learning how to clearly explain risk considerations to both internal teams and external stakeholders, in Italian and English.
- Commercial Awareness: Understands the balance between business growth and risk, with a willingness to support commercial goals through effective communication and collaboration.
- Team-First Mindset: Works well across functions and contributes positively to team objectives and merchant satisfaction.
- Willingness to Learn: Motivated to build a career in fintech or risk management, with a proactive approach to personal and professional development.
- Languages: Business fluency in Italian and English is essential.
Dojo home and away
We believe our best work happens when we collaborate in-person. These “together days” foster communication, drive innovation and spark our brightest ideas.
That's why we have an office-first culture. This means working from the office 4+ days per week.
With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered. Just here for a catch-up? Our social hubs make it easy. Do work that counts, in spaces made for you.
Question: what’s curious, relentless, and customer obsessed?
If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values.
If the following speak to you, let’s talk:
- You’re curious. You have a real desire to learn and create.
- You’re relentless. You keep going even when it’s easier not to.
- You’re customer-obsessed. You know how important customers are to what you do.
Diversity, equity, and inclusion at Dojo
From local bakeries to well-known eateries, Dojo payments serve over 150,000 places across the UK.
And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.
Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.
If you care about your work, you’re curious, and you think customer-first, you have a place at Dojo.
To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive.
Visit dojo.careers to find out more about our benefits and what it’s like to work at Dojo, or check out our LinkedIn and Instagram pages.
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What We Do
Since launching in 2019 to address business owners’ pain points across the UK, we’ve seen incredible growth as a scaling fintech, welcoming over 150,000 customers and growing the Dojo team to 1,000+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 1,000 restaurants and 750,000 diners. Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For diners, that means getting seated at their favourite restaurants in just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast
