Junior IT Technical Support

Job Description

The I.T. Assistance role is to support and maintain in-house computer systems, desktops, software and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware / software while ensuring optimal workstation performance.

The person will also troubleshoot problem areas in a timely and accurate fashion, to include ad-hoc projects as an when required.

Responsibilities

Support

• Assist in preparing, maintaining hardware / software. This include Microsoft products such as Microsoft Dynamic NAV, MO365, 8x8 phone system VOIPetc.
• Accurately document instances of hardware failure, repair, installation, and removal.
• Support development and implementation of new hardware installation projects.
• Maintain up-to-date knowledge of software/ hardware and equipment specification and cost.
• Generating reports / analytics from Dynamic NAV system when required to support management.

Operational Support

• Liaise with, and provide training and support to, BA staff on computer operation and other issues.
• Install, configure, test, maintain, monitor, and troubleshoot BA user workstation hardware, networked peripheral devices, and networking hardware products.
• Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.
• Receive and respond to incoming calls /or e-mails regarding PC and/or hardware problems and liaising with our 3rd party IT consultant with IT related issues. (CooperParry)
• Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
• Monitor and test PC performance and provide PC performance statistics and reports.
• If necessary, liaise with third-party support and PC equipment vendors.

Knowledge & Experience

• Technical knowledge of network and PC hardware, including Microsoft office 365.
• Hands-on hardware troubleshooting experience.
• Extensive equipment support experience with PC’s.
• Able to read and understand technical manuals, procedural documentation,
• and OEM guides.
• Ability to conduct research into PC issues and products as required.
• Effective interpersonal skills and relationship-building skills.
• Strong written and oral communication skills.
• Ability to present ideas in user-friendly language.
• Understanding of the organization’s goals and objectives.
• Self-motivated and directed.
• Keen attention to detail.
• Analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Work as part of a team in stressful situations; maintain composure and sense of humour in the face of heavy workload and constant interruptions
• Prepare data spreadsheets, charts, graphs, and other documents as required.
• Ability to quickly gain new skills and knowledge when faced with new challenges, i.e. learning the issue using available resources.

Henry Schein is committed to the principle of equal opportunities in employment in all spheres of its operation. Henry Schein UK Holdings strives to operate a policy of equal opportunity and not discriminate against any person gender, race, colour, nationality, ethnic or national origin, religion, sexual orientation, marital status, disability, age or any other characteristic protected by law.