Junior IT Systems& Automation Intern MI

About this opportunity
Are you passionate about IT systems, cloud technologies, automation and the transformative potential of Artificial Intelligence?
Would you like to learn how complex IT infrastructures are configured, maintained and optimized to support business-critical services, while also exploring how AI, Agentic AI, Machine Learning and Large Language Models can enhance operations, decision-making and service delivery?
We are looking for a motivated Junior IT Systems & Automation Internto join our team in Italy.
In this role, you will work alongside experienced IT professionals, supporting system configuration, integration, testing, troubleshooting and maintenance activities across IT platforms and cloud environments. You will also gain exposure to how AI-powered tools, intelligent automation and data-driven practices can improve operational efficiency, system observability, incident handling and customer support.
You will gain hands-on experience with the technologies and processes that ensure reliable, secure and efficient IT operations, while building awareness of how modern AI capabilities can be applied across infrastructure, service management and engineering workflows.
This internship is an excellent opportunity for students or recent graduates who are passionate about IT infrastructure, cloud computing, networking, automation and emerging AI technologies, and who want to develop practical technical skills within a global technology leader.
What you will do
As an Junior IT Systems & Automation Intern, you will:

• Gain exposure to the use of AI, Machine Learning and Large Language Model based solutions to improve knowledge access, operational efficiency, support processes and engineering productivity.
• Explore how Agentic AI concepts and intelligent assistants can support task orchestration, guided troubleshooting, service operations and workflow acceleration in complex IT environments.
• Contribute to the automation of repetitive tasks through scripting, IT automation tools and, where relevant, AI-assisted workflows.
• Support the analysis of operational data, logs and system performance indicators to identify trends, anomalies and improvement opportunities, including through AI-enabled insights.
• Continuously expand your knowledge of IT infrastructure, cloud technologies, software platforms, AI-driven operations and modern engineering practices.
• Support the installation, configuration, integration and maintenance of IT systems, software platforms and infrastructure components.
• Assist with system monitoring, troubleshooting and the resolution of technical issues under the guidance of experienced professionals.
• Support the handling of customer service requests and day-to-day IT operational activities.
• Participate in system upgrades, updates and configuration changes, following established operational procedures.
• Assist with the preparation and execution of test cases to verify system functionality, configuration and integration.
• Support IT project planning and coordination activities, including tracking milestones, deliverables and project progress.
• Assist in preparing technical documentation, project updates, operational procedures and activity reports, leveraging modern digital and AI-enabled productivity tools where appropriate.
• Collaborate with technical teams, project managers and other stakeholders to support the successful delivery of customer solutions.

What this role is about
This internship provides practical experience in IT system operations, integration and infrastructure management within a collaborative technical environment, enriched by growing exposure to AI-enabled ways of working.
You will progressively develop your understanding of how IT systems and software platforms are configured, integrated, maintained and optimized, while also seeing how AI, ML and LLM-based capabilities can support monitoring, troubleshooting, documentation, automation and service improvement.
The role is ideal for someone who enjoys working with technology, is curious about how complex IT environments operate, is interested in the evolution toward intelligent and autonomous operations, and is motivated by solving technical challenges, collaborating with different teams and continuously learning.
You will bring

• Interest in Artificial Intelligence, Machine Learning, Large Language Models, intelligent automation or data-driven IT operations will be considered a strong plus.
• Awareness of how AI-powered copilots, conversational interfaces, search and knowledge systems or agent-based workflows can support engineering and service delivery activities will be appreciated.
• Strong interest in IT infrastructure, cloud computing, software platforms, networking technologies and emerging AI applications in enterprise IT.
• Basic knowledge of Linux, IP networking, databases, virtualization or scripting (Python, Bash or similar) will be considered an advantage.
• Familiarity with cloud technologies such as AWS, Microsoft Azure, Google Cloud or container technologies (Docker, Kubernetes) will be considered a plus.
• Interest in IT project management, project coordination and technical service delivery.
• Strong analytical thinking and problem-solving skills.
• Good organizational skills and ability to manage priorities.
• Curiosity, initiative and a genuine willingness to learn.
• Good communication and teamwork skills.
• Ability to work effectively in an international and collaborative environment.
• Good command of written and spoken English.
• Ongoing or recently completed university degree in Computer Engineering, Computer Science, Information Technology, Telecommunications Engineering, Management Engineering or a related field.

What you will learn
During the internship, you will gain hands-on experience in IT system configuration, integration, testing, troubleshooting, maintenance and operational support.
You will also gain exposure to modern IT infrastructure technologies, including cloud computing, virtualization, networking, software platforms, automation tools and AI-enabled operational practices.
By working alongside experienced professionals, you will develop an understanding of how AI, ML, LLMs and intelligent assistants can be applied in real enterprise environments to improve efficiency, accelerate knowledge work, support decision-making and enhance service quality.
You will also strengthen your understanding of IT project coordination and delivery processes, while building technical, analytical and organizational skills that are increasingly relevant in an AI-driven technology landscape.
This experience will help you build a solid foundation for a future career in IT systems, cloud operations, systems integration, intelligent automation, AI-enabled service management or technical project delivery.
Why join us
At Ericsson, you will be part of a global leader in communications technology, helping shape the future of connectivity and digital transformation.
You will work alongside experienced professionals in an international and collaborative environment, contribute to real customer projects and gain practical experience with modern IT systems, software platforms, cloud infrastructure and the evolving role of AI in enterprise operations.
This internship offers an excellent opportunity to develop your technical expertise, learn from industry experts and build a strong foundation for a successful career in IT systems, cloud computing, digital infrastructure and intelligent, AI-augmented ways of working.
You will join a company where innovation, continuous learning and emerging technologies such as AI, Agentic AI and automation are becoming increasingly important in shaping how teams operate, deliver value and support customers.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Italy (IT) || Milano
Req ID: 794621