The Role
Provide technical support, manage IT infrastructure, oversee service desk operations, and maintain various operating systems and security measures.
Summary Generated by Built In
We build the tech that moves industries forward. We have our eyes set on AI, energy, logistics, sports and other complex and exciting segments.
We believe in an innovative approach to solving deep issues and encourage our people to find their own solutions. We are constantly rethinking processes, business models, architecture, and tech stacks.
We foster a sense of curiosity, experimentation, and passion beyond code. With us, you can easily deepen your knowledge in any field you’re curious about. And because we work across many industries, you’ll be gaining the experience others can only dream of.
The eight-member IT team is responsible for ensuring the security, reliability, and seamless operation of the organization's IT infrastructure. They handle a wide range of tasks, including implementing new technologies, working on various IT projects, setting up and maintaining infrastructure, managing the network, implementing cybersecurity measures, backing up data, monitoring, integrating systems, automating processes, optimizing performance, overseeing user accounts and computers, and troubleshooting issues.
The following technologies and tools are commonly used by the team: Linux, macOS, and Windows operating systems, Google Workspace, Atlassian Jira/Confluence, virtualization software such as VMware and AWS, scripting languages like Python and Bash, MDM solutions such as Mosyle and Tanium, and network devices including Fortinet, HPE Aruba and Ubiquiti.
In this role, you will
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Install, configure, maintain, and upgrade computer systems and servers
- Ensure the availability, performance, and security of IT systems, including LAN/WAN networks, hardware, software, and office systems
- Manage user accounts and permissions
- Oversee and manage the IT service desk operations using Jira Service Management
- Customize and maintain Jira workflows, screens, permissions, and notifications according to project and team needs
- Manage IT inventory of hardware, software, and resources
What you will bring
- Experience in IT support, system administration, or a similar role
- Proficiency in installing, configuring, and maintaining various operating systems (Windows, macOS, Linux) and server environments
- Strong analytical and problem-solving skills to diagnose and resolve hardware, software, or network issues swiftly
- Excellent verbal and written communication skills. Ability to provide clear and concise technical assistance to non-technical users
- Ability to work collaboratively in a team environment as well as independently to deliver results
- Understanding of security principles and practices to ensure the confidentiality, integrity, and availability of IT systems
- Fluency in Lithuanian and English
- Experience with IAM tools and platforms
- Knowledge of Jira Service Management for managing IT service desk operations
- Familiarity with scripting or automation tools
We consider the following experience as an advantage
What we offer
- A working culture that is high performing, ambitious, collaborative and fun
- Health insurance and a yearly training budget (local and international conferences, language courses), employee-led workshops
- Extra vacation days: 2 after working at NFQ for two years and 4 after four years on our team
- Bonus for referrals
- Office perks and team activities
Salary range: € 1500 - 1900 gross / month
If you have any questions, please contact me at [email protected] or via Linkedin
Check all our career opportunities here.
Top Skills
Atlassian Jira
AWS
Bash
Confluence
Fortinet
Google Workspace
Hpe Aruba
Linux
macOS
Mosyle
Python
Tanium
Ubiquiti
VMware
Windows
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The Company
What We Do
Technologies, expertise, and right attitudes behind globally scaling business. A 900-strong team in Europe and Asia specializing in technologies, business impact processes and advisory in areas such as e-commerce/retail, mobility, transport & logistics, travel
